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18 Products Found
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"Tracey Crossley @ Graphplas Australia
I would just like to say a big thank you to Stephen Tuck - my Ricoh just ran out of ink and I was a day away from the long weekend with a big job on the go. I rang (normally web order) GJS at 4.10pm and got put through to Stephen, who took my order and told me that freight had already left for the day :( I was in a bit of a panic, and asked if there was an Austpost near by that he could express post it to me........well the next day at 9.30am the courier pulled up with the inks on board. WOW!
I have dealt with Kelly mostly with placing orders & she acts promptly on processing orders, which is helpful when some of my customers want things done ′yesterday′!!! by the time I place the order, some days I have an invoice within minutes.... I pay this & then have a ′thankyou for payment′ email also within minutes of paying the account! Helps keep my business running smoothly & allows me to then fast track my customer orders. I have also spoken with Michael, Stephen and Greg in regards to product knowledge etc. They have all been helpful and don′t mind explaining things in a way that we as smaller businesses understand & relate to. they have a good understanding of their products & services.