What to do if your printer or media is affected by water?

What to do if your printer gets wet from a roof leak or a flood?

First, make the environment safe. We cannot stress this enough. If the printer or any electrical equipment is plugged in and your print room is partially flooded or there appears to be water over and inside the equipment, then turn off the power at the building mains and only if it is safe to do so.

If in doubt, call an electrician or the SES in your state.

If there's water on or in your printer:

• Take pictures for insurance purposes
• Mop up what you can
• Don’t dismantle the printer
• Remove cartridges and open panels that are meant to be opened. Inspect for evidence of water inside
• Call GJS. Our technicians can help you get up and running again quickly
• Even if your printer is a write-off, we can assist with insurance reports to help you get equipment replaced.

Beware of rain and moisture in the air

In some environments, where water hasn’t entered the room, you may still be experiencing print quality issues especially in the current situation where heavy rain has been falling for several days. Look out for and follow the below recommendations:

• Don't use any media that has been affected by moisture. A visual inspection should tell you if media has been affected by moisture as it often ripples and can cause strikes with the print head(s)
• Keep all print media in its original packaging when not in use
• Sublimation papers that are saturated with moisture can cause streaking and texture changes in the print

If you need any further advice or technical support, please call GJS on 1800 457 888 or email: help@gjs.co