What to do if your printer or media is affected by water?

SYDNEY, Australia -

What to do if your printer or media is affected by water?

GJS is located in Sydney which is currently being hit by storms.  We thought this would be a good time to offer some thoughts on what to do if your printer or media is affected by water.  Even if your room is safe from the storm, some of these tips will still be useful when there’s a lot of moisture in the air.

What to do if your printer gets wet from a roof leak or a flood?

First of all, make the environment safe.  We cannot stress this enough.  If the printer or any electrical equipment is plugged in and your room is partially flooded or there appears to be water over and inside the equipment, then turn of the power at the building mains and only if it is safe to do so.  If in doubt, call an electrician or the SES in your state.

If there’s water on or in your printer

  • Take pics for insurance purposes
  • Mop up what you can
  • Don’t dismantle the printer
  • Remove cartridges and open panels that are meant to be opened. Inspect for evidence of water inside 
  • Call GJS – our technicians can get you up and running again quickly
  • Even if your printer is a write-off, we can write insurance reports to help you get equipment replaced

Lots of rain and moisture in the air

In some environments, where water hasn’t entered the room, you may still be experiencing print quality issues when it has been raining incessantly for several days.

  • Don’t use moisture affected media.  You’ll know – it often ripples and can cause media strikes with the print  head(s)
  • Keep all print media in its original packaging when not in use
  • Sublimation papers that are saturated with moisture cause streaking and texture changes in the print

If you need any further advice or technical service and support, please call GJS on 02 9790 1649.


About GJS
GJS is Australia’s premiere provider of products and services to the textile, heat transfer, dye sublimation, direct to garment, digital solvent and screen printing industries. With over 38 years’ experience, GJS provides everything needed to start and operate a successful printing business including equipment, consumables, training and support. Headquartered in Revesby, NSW, with a curious and passionate team of print professionals, GJS serves customers throughout Australia, New Zealand and the Pacific Islands. For more information visit: gjs.co. GJS and the GJS Logo are trademarks or registered trademarks of GJS. Other names are trademarks of their respective owners.

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