Customer Testimonials

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I have found Andrew and the team at GJS very helpful and supportive during my early days delving into the garment branding world. The customer service shown by everyone at GJS has been great with all aspects of the process. I would recommend GJS to anyone wanting to start a apparel/ merchandise decorating business.

Purchased: Epson SureColor SC-F2160 Desktop DTG Printer

Kerry @ High Kick Dance Centre - 30 Sep 22

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Kelly was great at advising me I over paid and processing refund in a timely fashion...next day !

Neil @ Photo Direct Pty Ltd - 30 Sep 22

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Andrew responded to my request immediately to help get printer drivers installed on my new computer. Igor contacted me within 24 hours and remotely installed the printer. Great service as always

Cindy @ Promo Printing - 29 Sep 22

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Frank's service is always professional & friendly, he goes out of his way to help

Chris @ Harlequin International Group - 21 Sep 22

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Every time I have a question, no matter how small, the guys are amazing and always happy to help

Purchased: Roland DG CAMM-1 Servo GS-24 Desktop Sign Maker Vinyl Cutter

Fiona @ Fusion Teeshirts - 20 Sep 22

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I always receive a fast response to my questions or issues. The team are very helpful and professional.

Mike @ Prestige Print Australia - 17 Sep 22

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Everything went to plan. All good. Very happy!

Purchased: Epson SureColor SC-F2160 Desktop DTG Printer

Dallas @ Shirt Shack - 17 Sep 22

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Items came quickly. Customer Service was great and the items good quality and in good condition. Thank you Team

Brenda @ Emma J Lyn Pty Ltd - 17 Sep 22

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Can't fault the service I've received since purchasing my "toys". My pretreat machine needs fixing and I've been supplied with a loan machine til mine can be fixed so I don't lose business in the meantime. Above and beyond as always.

Purchased: Epson SureColor SC-F2160 Desktop DTG Printer

Karen @ Kolour by Kaz - 31 Aug 22

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Easy to deal with, Great communication, Fast postage

Purchased: Sawgrass SG1000 A3 Dye Sublimation Printer

Wayne @ Jokers Signs - 30 Aug 22

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Very helpful staff and quick to reply/respond to questions, emails and orders

Kerry @ High Kick Dance Centre - 10 Aug 22

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Professional fast reliable love using GJS thanks.

Brian @ Baddad Clothing - 28 Jul 22

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Satisfied with printer quality and Ian really helpful to solve the problem. GJS have a good customer service. Very recommended. Thank you

Purchased: Roland DG VersaSTUDIO BN-20A Desktop Eco-Solvent Printer/Cutter

Alvindy @ Little Kawaii - 22 Jun 22

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Great service on the day, great explanation and always great after service too, which is really important.

Purchased: Brother GTXpro Direct to Garment DTG Printer

Tracey @ Coast Imagewear - 22 Jun 22

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GJS has always given me great service since 2004 and continue to do so, and Kerry is a legend

Steve Sullivan - 21 Jun 22

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We are very satisfied with the professionalism of the team at GJS. Our new BN-20A installation went so smoothly. Though the technician could not attend the site physically they made every effort and assisted us do it remotely. We have been using GJS for the past 6 years and have never been disappointed . The friendly team are always there to assist no matter how big or small our requirement is. Happy to be a GJS customer!!!!

Purchased: Roland DG VersaSTUDIO BN-20A Desktop Eco-Solvent Printer/Cutter

Classic Signs - 25 May 22

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Wonderful quick service was provided when I needed to return an item that had been damaged. Thank you, service like this keeps me shopping with GJS.

Penney @ Penneys Prints - 11 May 22

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I trust GJS. I know my products will be installed correctly, and the support is outstanding.

Purchased: Epson SureColor SC-F2160 Desktop DTG Printer

Tracey M @ Crazy Busy Life - 6 May 22

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Igor was a great help with my problem. Nothing is ever to hard to solve any issues i have,you all go above and beyond to help me out. Team GJS YOU ROCK. Thank you

Janelle @ J-Nells Soy Candles n Melts - 2 May 22

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Tim was very friendly, helpful and understanding of my situation and resolved everything without any fuss. Great customer service.

Terry - 17 Feb 22

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I asked a question, it was answered immediately (even though the team member I addressed the question to, was on Covid leave). The GJS team never let me down. Well done to you all.

Annette Scafidi - 1 Feb 22

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Once again, Friendly courteous knowledgeable help. While plug in couldn't be installed my go to program is now communicating with my GS-24. Am a very happy camper. Cutstudio is going to take some working out for this oldie so am very happy to stick with the program I know. Thank you Igor.

Purchased: Roland DG CAMM-1 Servo GS-24 Desktop Sign Maker Vinyl Cutter

Brenda @ Jasart - 19 Jan 22

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Excellent customer service ! So knowledgeable and very patient !

Jeanette @ Lamb Design - 13 Dec 21

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Service over the phone was excellent. Problem was resolved and I actually learned more about my software which will help in the future

Barry @ Whatley Trophies - 7 Dec 21

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Great customer service. Was able to fix my issue in no time. Thankyou

Dailen @ Alex & Me - 7 Dec 21

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The team were extremely supportive and accomodating. I have received a number of follow-up emails containing links to resources to optimise my printer.

Purchased: Sawgrass SG1000 A3 Dye Sublimation Printer

Brenton Monger - 30 Nov 21

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Always prompt in answering my questions Totally reliable help.

Sylvia @ Wingsaseagles - 23 Nov 21

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Staff are always happy to help, particularly Ian and Kelly

Bob @ Trophy Link - 20 Nov 21

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Quality products, communication and super fast delivery. Thanks again

Dean @ Inner Sanctum Screenprinting - 19 Nov 21

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Super fast delivery service. Ordered at 9.30pm and order arrived at 6.30am the next day.

Donna @ TE & Dee Creations - 18 Nov 21

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Nothing is a problem with the GJS CREW and they always supply me with fantastic customer service....happy as

Janelle @ J-Nells Soy Candles n Melts - 16 Nov 21

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Frank was very helpful and spent a fair bit of his time explaining things to me. He did not leave until all questions were answered and understood. Great service!

Andrew @ Valour Apparel - 11 Nov 21

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As always, tech support are there when I need them. Always helpful

Karen @ Kolour by Kaz - 10 Nov 21

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A great company to deal with, friendly, helpful and they go above and beyond for their customers

Purchased: Roland DG VersaSTUDIO BN-20 Metallic Desktop Eco-Solvent Printer/Cutter

Philip @ The Tshirt Collective - 28 Oct 21

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Always helpful and accommodating The guys go above and beyond In person or remotely 👍

Garth @ Right Gap Door Jigs - 21 Oct 21

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Efficient customer service and maintain sustainable client's follow-up

Mia - 15 Oct 21

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Excellent customer service over the phone, prompt reply to query, great communication about order status and great products

Rebecca Evans - 11 Oct 21

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Steve answered my query in a prompt and professional manner and was able to sort my problem immediately. Thank you for continuing to provide such great customer service

Adele Leane - 28 Sep 21

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Wow, First purchase with GJS after seeing company recommended in a Facebook group. Ordered Friday and received Monday. Checked items and quality looks great. Will be ordering more from GJS. Thank you

Melissa Kershaw - 20 Sep 21

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Ian and Steve could not have been more helpful from test print to installation to after service I cant recommend them highly enough. Service is impeccable and the Roland flat bed Ive printer is an amazing piece of machinery. Very happy customer! Thanks again GJS!

Purchased: Roland DG VersaUV LEF2-200 Benchtop UV Flatbed Printer

Garth Fraser - 16 Sep 21

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Great working with Stephen on what I needed and getting equipment and wonderful follow up and good customer relations.

Kimberly Rose-Jones - 16 Sep 21

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The support and communication was excellent. Due to a range of factors caused by COVID19 lockdown the problem could not be dealt with a quick day trip to Sydney and item had to be freighted to Sydney. Once received by GJS, the part was repaired and despatched back within same day turnaround minimising the number of days my small business was out of production. Thank you, GJS Support team. Very much appreciated.

Deborah @ Sterling Products and Printing - 3 Aug 21

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From the moment I walked in your business in early June I received great customer service by Ian and by the boys in the warehouse. Being new to this business I had to make a number of phone calls to your Sydney office and to the 'Remote' help desk (Igor helped me a few times), every single time it was a pleasure to deal with your Team members. All round ... a massive 10/10. Thanks very much and keep it up ;)

Purchased: Sawgrass SG500 A4 Dye Sublimation Printer

Paul Quintana - 14 Jul 21

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Igor has been very helpful with my enquiry. I really appreciate his quick respond and booking with Epson right away. It's fantastic to know that my business can always rely on the support from GJS.

Robert - 13 Apr 21

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I love that I can order a printer the day before Easter and have it on my doorstep the day after, you guys process your orders and get them out the door so fast and that's always appreciated. Any issues are always dealt with promptly. Your team are always friendly, helpful and professional and you reply to messages asap. Your products are great quality and your website is so user friendly and quick to navigate. Thanks again for the great service.

Purchased: Sawgrass SG500 A4 Dye Sublimation Printer

Kim Waller - 11 Apr 21

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I am so thrilled with the service I received from your company. Ian went above and beyond to source me a maintenance box for our printer for an urgent job. I'm so very grateful.

Meredith @ Pymble Ladies College - 30 Mar 21

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This is the team you need behind you when moving into any new area of design transfer and customization. Any questions or issues and the team are right on top of it, all the staff I have spoken to in my dealings so far have been of great character bringing the goods along with a wealth of knowledge going above and beyond. Thanks gjs!!! ⭐️⭐️⭐️⭐️⭐️

Purchased: OKI Pro8432WT A3 White Toner Printer

Bradley @ Aussie Bot - 24 Mar 21

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The order process online is excellent and easy to use and delivery is very swift and the range of products is fantastic. Pricing off some product is slightly higher than other suppliers but the service is second to none, I will always recommend GJS on this point alone, your may pay a little more but in my opinion service is what counts.

Purchased: Sawgrass SG500 A4 Dye Sublimation Printer

Keith Wood - 9 Mar 21

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Every time I call GJS for help Ian, Steve, Tim and Frank always go the extra mile to resolve my issue and to train me in another aspect of using my new machines. Thank you.

Michael @ Side Hustle T-Shirts - 10 Feb 21

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GJS always go out of their way to help with any questions no matter how big or small. Thanks for all your help, it is really appreciated.

Penney @ Penneys Prints - 10 Feb 21

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The staff went out of there way to look after us. Ian was amazing and answered all my questions and when it comes to the technical side of things, Steve is always there to guide you through any problem. Truely Professional service and an absolute pleasure to do business with thank you GJS.

Purchased: OKI Pro8432WT A3 White Toner Printer

Adam Sutherland - 9 Feb 21

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I would like to say I am very happy with recent purchases of Sawgrass SG500 and the customer service has been amazing. I was impressed to receive a call the other day to follow up on my recent purchase and to be asked if I could be assisted with anything to do with my Sawgrass SG500 . I have since ordered a new mug press and looking forward to receiving this as it will save time with messing around with current one. I would highly recommend GJS.

Purchased: Sawgrass SG500 A4 Dye Sublimation Printer

Sandi Gillett - 2 Feb 21

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Our experience with GJS has been great from the start. Very competitive pricing and great communication with constant updates along the way. The installation and training process was informative and easy to understand, it ensured we were up and running and ready to go within 1 day. The after sales service with GJS means we have the support available if we have any questions or run into any issues. We would highly recommend GJS.

Purchased: Epson SureColor SC-F2160 Desktop DTG Printer

Nathan @ Classic Stitch Up - 6 Jan 21

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The reason for my score is twofold, firstly I have been contemplating buying my machine for almost two years. David has been very supportive and patient with me during this period of time, always providing the relevant information answering my many questions, nothing was ever a problem, he only provided solutions and gave me the confidence in what I was purchasing because I was well informed. Then when I finally purchased my machine it was all very exciting, but when it was being delivered there was an issue with transport company not having the ability to lift the items off the truck so it was taken back to the depot….again David he was straight on to it and was prepared to drive a truck from Brisbane if he had to so I could get my machine delivered. He assured me it would be ok and he would get it sorted and he had it delivered the next business day without an issue. The second thing to top things off, David then personally came to do the install and training with me, during this time he was extremely supportive and encouraging. He wouldn't leave until I gave him the confidence that I had things under control and then a few days later when I had some additional questions followed up straight away. It is a credit to your company to have employees such as David that are prepared to go above and beyond and offer the amazing customer support that he has done with me that's the reason for my score. Also, one of the reasons I purchased my machine through your company was due to the social media feedback about the support and service your company offers, which I can definitely attest to.

Purchased: Epson SureColor Desktop DTG Printer

Chrys McDuffie - 5 Jan 21

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I felt that the whole process from ordering to delivery and installation was great. No question was a stupid question to everyone that I dealt with. The installation went flawlessly and I was very impressed with the knowledge that Frank had about the machine and just printing in general. I learned so much from him. I wasn't made to feel silly if I had a question that was a little out of the ordinary. Overall, the whole experience was great. I would highly recommend you to anyone that asks.

Purchased: Roland DG VersaSTUDIO BN-20 Metallic Desktop Eco-Solvent Printer/Cutter

Kristina @ AnaJosie Designs - 5 Jan 21

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I was completely satisfied the service GJS team has given to me appreciated highly. Very responsive e-mail replies from all members I dealt last year the advice and support they have given to me was excellent and hope this year I will get the same and highest level of customer service, advice and any help I will need it. Thank you for giving me a chance to write something extra about how I feel about GJS and its highly motivated team. So I don't have to worry about anything in future will get the right answer and solution to its best.

Purchased: OKI Pro8432WT A3 White Toner Printer

Tariq Syed - 5 Jan 21

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Its always a pleasure working with everyone at GJS. Ian, Steve, Tim and Frank are a wealth of knowledge and their patience with newbies like myself if very much appreciated.

Purchased: Roland DG VersaSTUDIO BN-20 Metallic Desktop Eco-Solvent Printer/Cutter

Michael @ Side Hustle T Shirts - 12 Nov 20

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I have just moved my business from home to our new Wearhouse and was badly struggling to get my Versa Works for my Roland set up on my new computer and Frank just remote logs in to my pc and fixes it in minutes, got me going straight away. For a Business down time is money lost. GJS being Oz Custom Shirts major supplier for equipment and on going supplies, they help keep us moving when we need help to fix problem solving or advise, GJS is there for me as we grow and take the next step. Also would like to thank Michael and Frank for all the information the gave me on moving my large equipment from home to our new warehouse. Made the move a little easier. Joe.

Joe @ Oz Custom Shirts - 21 Sep 20

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The service I've received so far has been professional and helpful. I chose GJS because of location, family owned and the customer/tech support available.

Purchased: Epson SureColor SC-F2160 Desktop DTG Printer

Karren @ Kaz - 18 Sep 20

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Frank did everything he could to get the printer back to its best before we made the decision to replace the head. Money is very tight with Covid ... so it was very much appreciated that he tried to help save us some money!

Barry @ Whatley Trophies - 14 Aug 20

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Customer service is top shelf. I have no idea if youre pricing is competitive because the customer service I have received from Ian gives me no reason to look elsewhere. GJS is a pleasure to deal with.

Nathan - 4 Aug 20

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Always get a quick and helpful reply. Can call or email and will get someone on the other side willing to help.

Cindy - 31 Jul 20

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GJS have exception customer service, you order something and you a advised at each step where your order is, and they are extremely helpful, plus they have great top quality items

Lisa Lock - 29 Jul 20

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Ian was very helpful, he came to my business with samples and showed me the scope of work that a machine I was curious about could do. Not just a box seller!

Purchased: Epson SC-F560 24″ Dye Sublimation Printer

Eric Cooper - 22 Jul 20

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The knowledge and expertise from the GJS guys was great. It made purchasing the Brother GTX a pleasant experience. From Ian giving his time and assistance with the sales process through to Frank and Steve with installation.

Purchased: Brother GTX Direct to Garment DTG Printer

Peter @ EmbroidMe - 7 Jul 20

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Simply because you are the easiest to deal with, responsive to questions and have a great range. Your team takes the time to help (even helping with the stupidest questions I tend to throw at them 😊) I like your website too as it has all the info I need at my fingertips if I want to check times or how to when sublimating etc. oh and you sell good quality items.

Purchased: OKI Pro7411WT A4 White Toner Printer

Jen Hobson - 28 Jun 20

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Friendly, informative, fast, kept me up to date with all information from purchase to tech set up.

Purchased: Roland DG VersaSTUDIO BN-20 Metallic Desktop Eco-Solvent Printer/Cutter

Harlee @ Custom Direct - 26 May 20

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I think you are a very proactive business that appears to value and look after your customers. There are very few around like that. Your customer values reminds me of myself.

Wayne @ WPcreate - 25 May 20

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Great service, great products and very easy to deal with!

Purchased: OKI Pro8432WT A3 White Toner Printer

Martina - 6 Apr 20

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The whole team is great to deal with, quick service, fast response times and all very friendly.

Martina - 3 Apr 20

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Ian and especially Tim were so helpful with researching, testing and sorting out our problem. Thank you so much for your dedicated help.

Nathan Griffin - 2 Apr 20

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As usual a very high standard of service, thanks again Frank, Ian and Steve and the team at GJS

Wayne - 26 Mar 20

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Everyone I've dealt with at GJS has been awesome. Great customer service and always going that extra step to make sure we reach a positive outcome. Thank you Ian, Steve, Tim and Frank for you patience and knowledge sharing.

Michael Laidler - 22 Mar 20

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I'm having some teething issues with my new Roland GS24, its not machine related its more around the types of files I'm using. Tim has been brilliant with providing advise to ensure i get full benefit of using the cutter.

Purchased: Roland DG CAMM-1 Servo GS-24 Desktop Sign Maker Vinyl Cutter

Bill Schmidt - 20 Mar 20

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I have been absolutely impressed with your service since I walked into your showroom. Ian was professional and very informative. I didnt even have a look at other options. I decided to proceed forward with your machine. The installation was smooth, Frank was great at explaining everything to me. Ian follows up with a phone call after every process and every order. Even Kerry rang to make sure I got the parcel left at my door. I am so impressed with the staff from your company. Thank you and well done.

Purchased: Roland DG VersaUV LEF2-300 Benchtop UV Flatbed Printer

Pon Petrella - 11 Mar 20

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Really great experience, very helpful. Thank you 10 out of 10

Luke - 17 Feb 20

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I just got great personalised service. I am always doing things outside the box, so extra special help, even when I feel like a pest is so great, especially when I'll end buying a lot of said items after I sort things out into a process.

Cary - 14 Feb 20

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I was nervous about the whole process but Michael and Steve made it a piece of cake. I took a day off specifically for the collection of equipment and Steve was able to fit me in for 2 hours of training on the day. He answered all my questions and his English accent some how put my mind at ease. Steve and Michael were more than accommodating. Spending so much money on something you're unsure about, you need someone and a company you can trust. All the staff have exceeded my expectations in both customer service and GJS as company. The fact that GJS offers courses, well built equipment and are a leader in the field are some of the reasons for my review. You have a great company and I'm happy I chose GJS.

Luke Feenan - 10 Feb 20

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Steve and frankie were both brilliant They worked well as a team to solve my issues with the pretreatment blockage! The best service in australia

Anthony @ Sportzprint - 6 Feb 20

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Level of service is very high, can't thankyou all enough for your help in setting up the Epson printer.

Steven @ Hart to Hart - 3 Feb 20

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I bought my heat press and printer from GJS. Steve and Michael were excellent. I work full time and Steve was able to accommodate the training on the same day as pick up for me. I don't know whether it was Steve's product knowledge, his soothing English accent or both but he really sold it home to me and I couldn't be happier. Michael has answered all my questions and a pleasure to deal with. Good job guys and I'll be ordering more from you.

Purchased: Virtuoso SG800 A3 Dye Sublimation Printer

Luke Feenan - 31 Jan 20

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Excellent customer service, giving all the info I needed and went above and beyond to fix an issue and still give a great price and service with a smile.

Purchased: Virtuoso SG400 A4 Dye Sublimation Printer

Matthew Lees - 9 Dec 19

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Michael was very helpful with all our questions and provided excellent service. He has also followed up with a phone call to ensure everything is ok.

Purchased: Roland DG CAMM-1 Servo GS-24 Desktop Sign Maker Vinyl Cutter

Jane @ Pure Natural Productions - 7 Dec 19

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Great service and very friendly

Sitani - 6 Dec 19

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If I ever need help the team is ready to assist even with the 'silly' questions. Great range and super fast postage even when you dont expect it to arrive sure enough there it is

Stacey Taig - 28 Nov 19

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Very prompt response. Happy with response and service from Steve; as always. Thank you.

Deborah Patti - 22 Nov 19

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Dealing with Frank & Tim over the last two weeks have been great. You've got me as a customer

Ian Kirk - 18 Nov 19

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Tim was great and pointed me in the right direction which immediately resolved our issue.

Don Pennell - 18 Nov 19

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Most excellent service. Quick, efficient, helpful and polite. This is why I stay with GJS

Maxine Lowry - 13 Nov 19

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Great work by the team at gjs. Very helpful and greatly appreciated.

Paul - 6 Nov 19

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Lovely interactions with Kerry. Above and beyond support. Highly recommended. Thank you

Allison Reynolds - 5 Nov 19

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Support was great across all platforms, tech was informative , resources and website are outstanding. Props to the whole team.

Purchased: Brother GTX Direct to Garment DTG Printer

Shane Maresceaux - 1 Nov 19

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Great Service as Always - keep up the great work

Ed Cachia - 21 Oct 19

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I am pleased with the help I get from the team. I am not trained in any way for the printing industry, but juat learn as I go and I appreciate the help you give. Thanks

Ron - 16 Oct 19

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The support was fantastic. Tim did a great job for us.

Alex Hoteit - 15 Oct 19

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Great service by Tim, super friendly, helpful and efficient.

Andi Leach - 11 Oct 19

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Very happy with the support from Steve! He actually went above and beyond to assist!

Paul - 6 Oct 19

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Thank you to You and Ian for running the workshop in Perth it gave us so much inspiration of where to take our business in the future and having the face to face experience gave us the courage & confidence in making our purchase. You guys did great & your product knowledge truly gave us the confidence to proceed with our purchase.

Mara Harman - 2 Oct 19

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Steve was once again able to provide me with the information I needed in a very quick time frame. Thanks mate!

Don Pennell - 25 Sep 19

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As Tina Turner would say, you're simply the best!

Alex Thomas - 24 Sep 19