Customer Testimonials
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Maxine LowryMost excellent service. Quick, efficient, helpful and polite. This is why I stay with GJS
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PaulGreat work by the team at gjs. Very helpful and greatly appreciated.
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Allison ReynoldsLovely interactions with Kerry. Above and beyond support. Highly recommended. Thank you
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Shane MaresceauxSupport was great across all platforms, tech was informative , resources and website are outstanding. Props to the whole team.
Purchased: Brother GTX Direct to Garment DTG Printer
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Ed CachiaGreat Service as Always - keep up the great work
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RonI am pleased with the help I get from the team. I am not trained in any way for the printing industry, but juat learn as I go and I appreciate the help you give. Thanks
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Alex HoteitThe support was fantastic. Tim did a great job for us.
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Andi LeachGreat service by Tim, super friendly, helpful and efficient.
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PaulVery happy with the support from Steve! He actually went above and beyond to assist!
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Mara HarmanThank you to You and Ian for running the workshop in Perth it gave us so much inspiration of where to take our business in the future and having the face to face experience gave us the courage & confidence in making our purchase. You guys did great & your product knowledge truly gave us the confidence to proceed with our purchase.
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Don PennellSteve was once again able to provide me with the information I needed in a very quick time frame. Thanks mate!
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Alex ThomasAs Tina Turner would say, you're simply the best!
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Paul Wanghappy with the prompt reply and support I've been continuing receiving from GJS
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Janelle SeagraveSteve was a great help as usual. Love how he rolls cool calm and collected. Actually all the team at GJS are excellent and nothing is a problem for them. Very happy all round.
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KimExceptional service. Very helpful and informative for someone who knows nothing about this. Great tips to maintain the printer ourselves and some trouble shooting ideas.
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LeahMichael was huge help and went above and beyond to help me with samples, advice and test prints. Well worth the visit and far more generous than other suppliers I contacted. Looking forward to working with them as I progress.
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Peter LePrompt and professional, they know what they are talking about.
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Vicki BurdenGood website/fast delivery/helpful staff when I phone
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Jon DimitriFrankie has been fantastic! Going above and beyond to help us.
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Sam @ Trophy LinkAs always Tim has been brilliant to work with. Very patient, knowledgeable and thorough! 10/10.
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Evelyn MontalvoIan and Steve are excellent always assisting me with my needs, ready to perform any tasks and always giving me alternatives to problems and solutions. Thank you GJS, really appreciate it.
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Todd BurgessI have just received the screen and just wanted to let you know I'm very happy with the service and quality and look forward to doing business with GJS again in the future.
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Sam @ Trophy LinkTim was absolutely fantastic. He was patient despite multiple delays, and went above and beyond for us. He has a lovely phone manner and is very knowledgeable.
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Matthew PalmerBrilliant help from Tim! He was patient and thorough. Good support makes a massive difference when you are trying to get a creative business off the ground. Appreciate it!!!!
Purchased: Epson SureColor SC-F2160 Desktop DTG Printer
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Jennifer RobertsonCould not ask for better service and especially Kelly she was very helpful. kept answering my question straight away would highly recommend this company. Regards, Jennifer
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Clayton ScottYour guys are a credit to you. Service was exceptional
Purchased: Virtuoso SG400 A4 Dye Sublimation Printer
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Bob FyfeThe sales team were very helpful over the phone. The printer was delivered the next working day. The driver and information was emailed to me. The best of all is my coffee mugs are looking awesome. Makes me very happy.
Purchased: Virtuoso SG400 A4 Dye Sublimation Printer
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Kevin SavillGreat Customer service
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Anna RutterExceptional support by Tim and GJS in general. Thank you so much, so excited to start designing and producing many items.
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Charlie WollastonFrankie was excellent!! Could not fault his service, he was very professional and worked bloody hard to fix my machine
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Michael ZunigaParcel arrived today. Item was packaged perfectly. Transaction has been flawless. Very happy with your service. I will certainly purchase more. Kelly was excellent. A &&&
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Robyn LangfordWe have bought 2 products for our school and have been very happy with both but we have been extremely impressed with the back up service, training and general help received whenever we have dealt with GJS. Whether it is dealing with the amazingly patient Ian, having Tim remotely control my laptop in order to fix a problem or recently install the dye sub or chatting to Kerry about an order-the team at GJS are simply second to none (A thank you to Frank and Lucas too). They are always helpful, always pleasant, very prompt when answering a question or dealing with a issue-nothing seems to be a problem. When I first inquired about a digital fabric printer for the school-I spoke to Ian-straight away-no waiting for a return call a week later. Then I came out to see what printer was best for us-Ian once again ran me thru what was best and what it could do. Same with the dye sub recently. I did ask around before buying the printer and I was advised that to make sure you get a company that has a great back up service-not just someone who sells you the product then ignores you after that. GJS is that company. Ian will answer my calls whenever-talk me thru issues and if he can't solve it -he will come out to see us or send someone else. I have recommended and passed on GJS's details to other people if they ask where we got our printer from.
Purchased: Epson SureColor SC-F2160 Desktop DTG Printer
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Cameron @ Unique Signs and EngravingSteve was absolutely fantastic to work with when installing my machine, and running through the basic service and maintenance.
Purchased: Epson SureColor SC-F6360 44″ Dye Sublimation Printer
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Maxine Lowry, Maxiemum ImpactEver so helpful. This is the best customer service I have ever received from any company! Thank you so much. It is nice to know GJS has my back as I stubble through learning the art of sublimation.
Purchased: Virtuoso SG400 A4 Dye Sublimation Printer
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Noel @ PromotablesHi Michael, Steve and Stephen!! Thanks so much for all your knowledge in the courses last week!! I left feeling like I had gained lots of new tips ands tricks to put into practice and also very inspired to try something new for the business!!
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Joseph Lorenzin, OZ Custom Shirts Pty LtdI started Oz custom shirts in 2017 and contacted GJS on advice and what I need to get me started on setting up a custom T-Shirt business. I have 30 years experience in the Magazine printing industry decided to call it a day and start something that I can do for myself. The day I contacted GJS I meet Michael, he has been my guide all the way through my experience venture. From advice, troubleshooting, fixing and buying new equipment to expand. I recommend GJS for any garment printing needs.
Purchased: Brother GTX Direct to Garment DTG Printer
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James Nguyen, Melon Prints Pty LtdI have been a customer of GJS for approximately 6 months and I can confidently say that they have never let me down. In getting used to operating the printer I purchased, I had countless questions along the way and Michael Davies was always there to provide me with support and purchasing recommendations. Just recently my printer had a problem with cutting and GJS was very much on top of the situation. I had expressed concerns about not being able to complete upcoming jobs as the printer was a vital part of my business and they even reassured me that they would loan me one of their's to work with if mine was not able to be fixed on the house visit. They were highly professional and understanding of my stress in meeting deadlines. Shout out to Frank also for being thorough with his inspection and servicing of my printer. Will definitely continue to be a customer for the foreseeable future and would highly recommend these guys to anyone. Thank you so much!
Purchased: Roland VersaSTUDIO BN-20 Metallic Desktop Eco-Solvent Printer/Cutter
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Chris ParkhouseMichael Davies was absolutely brilliant with all my questions I was bombarding him with nothing was too much trouble. Every question answered and call returned or email replied to very quickly even when he was out on site doing an installation he still replied. Then the installation Frank went above and beyond he demonstrated everything and again nothing was too much trouble. I will only use you guys now going forward I do not care if your a little more expensive I would rather pay the extra and get service like this.
Purchased: Brother GTX Direct to Garment DTG Printer
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Andrew JalalatyMeeting at your office a few weeks back, my brother and I were really impressed with the set up and how welcoming everyone that passed us were. In the past I have also dealt with Kerry and Kelly who have always been fantastic, and Stephen who I am grateful always makes time for us. If I had more supplier/support relationships like GJâ€s my life would be so much simpler!
Purchased: 1 Colour T-Shirt Printer
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Mike CarterIan was great with the Sales and technical information, making sure we had all the information needed and got back to us asap with any questions. The install was handled in a professional manner by young Frankie the training was done in away that we had a good understanding of the machine with out spending days on it.
Purchased: Epson SureColor Desktop DTG Printer
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Dan MeyersI've always found GJS to be great. With running a small business, the support offered is above and beyond. I can only imagine what you help us with you do so on a larger scale for all customers... so in turn you support an industry of small businesses. Quite the business model followed with successful client service. Brilliant!
Purchased: Roland VersaSTUDIO BN-20 Metallic Desktop Eco-Solvent Printer/Cutter
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Don PennellTim was fantastic! I soon realised I was off on a different tangent and thanks to Tim and his emails, phone and team viewer call understood what was going wrong at may end. Tim guided me through and provided me multiple options as well as even taking the extra step to make sure my systems were setup correct for the future. What a great asset Tim is to GJS and customers.
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Paul MaxwellBeing new in the industry I have a lot of questions about equipment and processes. GJS have been very prompt in helping us out and going above and beyond to get us on track.
Purchased: Epson SureColor SC-F2160 Desktop DTG Printer
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Antonella VerterThe course was great. Lots of hands on opportunities and samples to take home. The key take away was the use of different printers and how to use the heat transfers. The sublimation printing was great. The vinyl and heat transfers are so achievable!! This information gave me ideas on how these techniques can be implemented into a classroom setting but also ideas for my own artistic creations.
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Maxine LowryI am more than satisfied. I was so grateful for the technical support Tim gave and his patience sorting out my printing problem. I am singing your praises. Your company truly has customer support of the highest quality. Thank you so much.
Purchased: OKI C332dn A4 CMYK Laser Printer
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Name WithheldCan't wait to get started. The whole day was informative and hands on.
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Don PennellOne stop shop for everything from equipment, software and consumables... with an amazing Help desk always ready to help!
Purchased: Virtuoso SG400 A4 Dye Sublimation Printer
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Vanessa ClacksonLove GJS. The support is amazing and so happy to be a customer. Thank you for the conference. I have gained new knowledge and ideas for my growing business
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Robyn LangfordExcellent support once again whenever I have an issue that I can't solve myself. Tim was fabulous trying to help out this time and a few weeks ago when I had a problem re installing the Garment creator software for my new Mac. Helpful, cheerful staff -no matter who I deal with at GJS. Thanks
Purchased: Epson SureColor Desktop DTG Printer
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Don PennellI can certainly say that I was impressed with Tim's level of service and knowledge of not only the products sold by GJS but of the other products we used, giving me some great tips and advice. Hopefully we'll cross paths again, as I am sure it will, and already know in advance of future great Customer Service by Tim. Many thanks mate for the prompt and efficient service and dedication to our company needs.
Purchased: Virtuoso SG400 A4 Dye Sublimation Printer
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Tanja - A Cut Above ByronAlways exceptional service from GJS - highly recommend their customer service whether small or large business. Thanks so much
Purchased: Roland CAMM-1 Servo GS-24 Desktop Sign Maker Vinyl Cutter
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Janelle @ J-Nells Soy Candles n MeltsEvery one at Team gjs are amazing,helpful and the equipment I purchase is the best of the best :)
Purchased: Virtuoso SG800 A3 Dye Sublimation Printer
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Zach HillI've had dealings with 2 GJS staff and both have been extremely helpful which is so important for someone like my wife and myself who are just starting out in the process of a career change.
Purchased: OKI Pro8432WT A3 White Toner Printer
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Don PennellThe main take away learning point was learning the correct techniques and how using great quality equipment makes the processes so simple. Steve and Michael were incredibly knowledgeable and willing to share experiences and techniques. The trip and course were definitely the best investment we have made to date.
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Maxine LowryThanks so much for the information and back up service for this issue. GJS is my go to for supplies, equipment and service. You guys are great. Thanks
Purchased: Virtuoso SG400 A4 Dye Sublimation Printer
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Yvonne @ The Small Print ShopI consider you guys the best
Purchased: Geo Knight DK7 Cap Heat Transfer Press
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Bronwyn DaltonSteve was very easy to understand and followed up to make sure everything was okay. The support was top notch. I would recommend GJS to anyone looking for this type of equipment.
Purchased: Virtuoso SG400 A4 Dye Sublimation Printer
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Elodie GoldsmithReally quick respond to correct the mistake made on the order with receiving the goods within a few days only. I love working with Gjs because i know there is a qualified team taking any matter seriously and responding to it within hours.
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Anthony TelferOnce again the after Sales service & support is the best in the country! Thx Frankie
Purchased: Brother GTX Direct to Garment DTG Printer
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JayVery helpful and very understanding, always willing to take the time to explain what i need to know and very knowledgeable! Highly recommend.
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Vicki GriffithsTheir Tech support is fantastic always willing to hep
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Yvonne BartleYou guys an gals are ahead of the others in what you do. You do it very well and nothing is too much trouble for you
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Donna GregoryI cant fault you guys at all, you have a great team never ever had a problem well done
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Chris Duffett @ All Sports Directthe whole transaction was smooth sailing. From the first initial contact with Ian, he really is a wealth of knowledge and made me feel comfortable about the purchase. Giving me tips and tricks along with pricing information so I was able to go away and look at my ROI. Then Frank turned up to install and train. Once again his knowledge on the BN20 and accessories was impeccable. He was very thorough and explained it all in layman's terms. My staff felt very comfortable once Frank left so thatâ€s all I could ask for. Please thank your staff for a wonderful job well done.
Purchased: Roland VersaSTUDIO BN-20 Metallic Desktop Eco-Solvent Printer/Cutter
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Abdul @ Cottage PrintingIan is a 10/10! So helpful, honest and sincere. The service and help is unbeatable. Thanks to the whole team :)
Purchased: Epson SureColor Desktop DTG Printer
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Diane LastYour support is always awesome, that's why I buy from you guys!
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Amanda RostThe response i received to my question was amazing! Also my order was posted the same day i ordered it! Fantastic communication and service from the team!
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George WalmsleyI discovered how easy it was for the pressing processes were through Steve and Michael expert advice, I will definitely start printing!
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Alice PapademetriouLovely service and very fast delivery. Prices are very competitive!
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Julie MarwoodSteve Tuck was exceptionally helpful in store! Spent plenty of time explaining products and followed up with emails containing required info as promised on the day. Exceptionally great service which is uncommon in many businesses. Very impressed :)
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Stacey TaigFound this site 2 weeks ago and now I cant stop shopping. The 1st order arrived and I was hooked. Every item has been of the greatest quality. Perfect pricing for mark ups and great communication for all my silly questions
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Ramon AbellaI would recommend GJS to others because of their helpful and knowledgeable staff especially Steve Poole who really analyse technical issues and other problems I encounter in sublimation.
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Mathew EnrightThe support from GJS I've found awesome. Whether questions about stock or with problems I've encountered with screen printing I've found the support you guys offer is so much more than other businesses offer, in any industry! Thank you, it's good to know someone can help if I come across any unforeseen problems
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Maxine LowryAs usual I got a very professional and prompt reply and I was kept informed with how to go about troubleshooting. Results have been great. Thanks
Purchased: Virtuoso SG400 A4 Dye Sublimation Printer
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Mikhail MikhailFantastic support. Thank you. I wish I had Known you guys a lot earlier. But still it is not too late.
Purchased: Epson SureColor SC-F2160 Desktop DTG Printer
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Dean Bagshaw1st class service and responses with everything Iâ€ve asked. This correspondence certainly works for me, especially when I am just starting a new business venture.
Purchased: Virtuoso VJ628 25″ Dye Sublimation Printer
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Janelle SeagraveThe GJS team have been fantastic,nothing is a problem and so happy to help.So pleased & happy I purchased with you guys
Purchased: OKI Pro8432WT A3 White Toner Printer
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Lisa SandersGreat quality support, fantastically fast replies, than you for all you help
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Shonelle BaumertFantastic support received from Steve. Really appreciate the timely and generous response. There's a reason we recommend GJS to everyone!
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Sue BrooksAlways so quick to answer any of my questions and great in resolving my queries or problems...makes business so much easier to manage...Thank You Again
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Joanne Heaton @ Jam SignsGreat service and advice and really appreciated the follow up call a few days later to check everything was ok with the new heat press. See you again soon
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Christopher GwynneExcellent service and the guys especially Dave Evans understands our needs when it comes to setting up our business...no pressure sales or anything like that just good honest service
Purchased: Virtuoso SG400 A4 Dye Sublimation Printer
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Derek LiddleSteve is a superstar. He knows printing tech inside out. He got us up and running again very quickly. To have that level of support available so quickly is a great support to our business.
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Jason GungSteve has really helped me from the start of t shirt design he has great knowledge about problems I have regarding rip software heat press or OKI Pro 8432. I'm happy that I bought my equipment from GJS. Thanks
Purchased: OKI Pro8432WT A3 White Toner Printer
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Coralie MeekWith regard to the service call Steve was very professional and made sure we targeted the problems I was having. Steve also helped to teach me how to choose multiple copies faster thus reducing the set up print time. Like every one my time is valuable and any assistance to help save manufacturing time is fantastic. Thank you Steve.
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Mary DuncombeThe support was fantastic. Had the problem fixed in a couple of minutes. Without you Iâ€d still be trying to fix it. Thanks again.
Purchased: Virtuoso SG400 A4 Dye Sublimation Printer
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AdamI really enjoyed the opportunity to ask any kind of questions and the depth of the knowledge of Stephen in the industry.
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Christine HarvieMy main take-away was learning about Photoshop and Illustrator and how they can be utilised.
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Christine HarvieI loved learning the difference between the different printing solutions, which help me confirm the products I would need.
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Dean CollinsAs always outstanding support and professionalism. Hands down when it comes to customer service and getting results GJS nail it every time!! Well done
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Tanja @ A Cut Above ByronAs someone relatively new to the business of vinyl cutting and sublimation I know that GJS will always go above and beyond with customer service to ensure I am able to produce the highest quality products for our clients. Thanks GJS for another great buying experience.
Purchased: Roland CAMM-1 Servo GS-24 Desktop Sign Maker Vinyl Cutter
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HeatherI always have outstanding support from GJS staff especially Kerry and Steve. Certainly one of the best companies I have ever dealt with. I always let people know if I am dissatisfied (on principle) but this has never been the case with GJS.
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Maxine LowryThe information given was relevant to the decisions I had to make. The assistance was excellent and I didnt feel obliged to purchase anything. The follow up and follow through for my purchase was brilliant. I am very happy with the communication between GJS and myself. I will look to GJS for all my supplies as I am confident I will get the support and advise if and when I require it.
Purchased: Virtuoso SG400 A4 Dye Sublimation Printer
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Ronnie GillinghamOrdered at 10am monday had products delivered to Coffs Harbour 2pm tuesday. Doesnt get any more efficient than that. Thank You
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David @ The Custom T Shirt ShopWe recently bought a Brother GTX and added it to our GT3 Printers. We had been using the Brother edition of Digital File Factory on our GT3 printerfor several years now and have always been happy, when we purchased the GTX we used the RIP software that came with the printer and we were extremely happy with the results. Over Christmas break, I upgraded the PC that had Digital File Factory on it and installed the newest version of the software on to is and set it up to use on both printers. After a couple of days of printing, I can say without a doubt that the print quality on the GT3 printers is better than before with the new ques and the GTX also prints better than when we were running the Brother software. I believe you have a product to be proud of and anyone wanting to get the most out of their Brother Printer should seriously look at upgrading to your newest software for the Brother Printers. Thanks for such a great RIP software, we and our customers appreciate it.
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Dan BlackI had been thinking long-term about the investment that I wanted to make in regards to apparel and how to get the best value for money. Michael from GJS was a huge help and knowledgable in the way to lead me through what was best, for both now and future growth. When the time comes to update I will be reaching out to the team to do so. I really can't speak highly enough of the team.
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Shaun Aston @ CoiltekIt has always been a pleasure to deal with GJS, the staff are wonderfully knowledgeable and always super helpful. There has been several occasions in which we have known what we wanted, but been unsure about how to get it. And GJS has stepped up, pointed us in the right direction and promptly supplied what was required. Good on ya GJS !
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Sam @ Nostalgia HighwayGreg to be honest, I believe that the team at GJS do a sensational job and admire how professional you guys are. Service has always been second to none in all aspects. GJS seems to be well organized and very efficient. Improvements? Operating like a well oiled machine is hard to improve. I would like one day for our business to operate the way GJS does. Regarding Andrew he has been prompt in returning any missed calls and has shown no hesitation in coming out to see us with regards to the purchase of the new printer. He is easy to talk to and I found him knowledgeable not just with our purchase but also other products you sell that I had questions about. I would call him with any questions without hesitation.
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Merilyn @ Baby BirthMy purchase ran smoothly from start to finish, great customer service from Michael and Steve. I am totally loving my new equipment!
Purchased: ChromaBlast-HD Virtuoso SG800 Cotton Garment Decoration System
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Mary DuncombeWe ordered a printer arrived in 24 hours. The help from Steve Poole in setting it up was exceptional. Would recommend them to everyone.
Purchased: Virtuoso SG400 A4 Dye Sublimation Printer
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George DragonI received immediate reply to questions & the response service provided was efficient by both management & staff. Service even for us small hobby operators is consistent and as good as the major customers would get, a great company to deal with
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George DragonI am only a hobby sublimating operator doing a bit for community groups etc self taught but found GJS extremely helpful with their advice, quality products, fast service and their instruction manuals invaluable Thanks Team GJS us small guys appreciate your guidance. and friendly assistance
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Judy AshworthThank you for your super fast delivery! I ordered 3 sub blankets on Friday and I can't believe they arrived today!!! The best service ever I'm so happy thank you!!!
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Russell Cooper @ TechsoftI have to say, the service and support from GJS is faultless, and frankly, it beats any other supplier that I have come across. When I compare what the GJS crew delivers, compared to say, a large manufacturer and supplier of design oriented equipment, it begs the question..."why can't all companies be this dedicated and passionate about servicing their clients? Every call, without fail, gets a person on the other end of the line. Every support call, has a 100% rate of satisfaction, Every enquiry, if requiring a call-back, is processed within minutes...and the support crew actually know exactly how the products work." As well, every time I stuff up an order for a client....a very nice lady there forgives me :-)
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Yvonne Bartle @ The Small Print ShopTalk about fast access to ones order.......you guys & girls at GJS are just the best with quick service....my parcel was waiting for me before 10am, that's excellent work with an overnight order.
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Lina GaviriaYou guys are amazing ! Did my first order on Monday and I can't believe how efficient and quick the service was. On top of that I receive my order on Tuesday.
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Jezahna PoyFantastic customer support and very fast service. The GJS team will impress you with their great communication skills and their ability to acknowledge and act on user feedback. I look forward to buying from them again the future.
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Linda HalcombeAmazing support and responses. Thanks so much, Nothing ever seems a problem to you guys and that is brilliant! Thanks Greg!
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Belinda DunnI always receive great support from GJS. I am also very happy with all products purchased in recent weeks. GJS is bookmarked up the top of my list.
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Christina GudgeonI use GJS because the products are great and the support for using the products is always good.
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Christina GudgeonGreat Support, never wait long for an answer. Always helpful. Even offered to replace a mug that arrived broken even though they don't have to.
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Maxine LowryVery prompt and very efficient service. I look forward to doing more business with you.
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Justin SlatteryFirstly Greg was straight onto sorting out the issue. Followed up by Kerry who kept me well informed of the progress of the issue. The following day I received the missing item. All during the Christmas rush. Thank-you!
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Travis PeekAlways good, fast service from GJS!
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Sally Sellke @ 4 Design & PrintThank you for a very comprehensive day was great to have so many hands on elements.
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Ellie Betteridge-Garvey @ Sisters of the Good SamaritanGreat course run by fabulous teachers!!! Thank you!!!
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Michelle Dickman @ Mandurah TrophiesWas brilliant, feel more confident now.
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Naomi Stone @ The Sign PostGreat informative day well done guys.
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Jane DinanMichael Davies is very helpful, very knowledgeable...what he didn't know he found out for me.. logged in remotely to my computer and got everything happening thanks for your help
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Gayle Osmond @ Volunteer Gifts AustraliaI thought the whole session was informative, relevant and interesting. Great to be able to learn hands on by sublimating products ourselves. Thank you for a wonderful day, it was very motivating. Steve is great and is very patient and considered in his responses to all questions.
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Taryn CowanWe are only just starting out, so as you know it's not always the easiest finding quality reliable retailers. We have ordered quite a bit of you guys ( a lot has been wasted through trial and error haha) but you guys are easily the best company that we have dealt with, not only with you fast delivery but everytime I call or email a question you guys are always so friendly and helpful. Will still have a long way to go but you have a long term customer in us, that's for sure!
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Amanda AnnanAn absolute pleasure to deal with. Delivery is always super prompt and products incredibly reliable. Will continue to use GJS for all my vinyl supplies.
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Bernie Wyndham @ PrintbucketIf you buy from these guys you will get fast service and back up should you have a problem. Thanks to Steve once again.
Purchased: Virtuoso VJ628 25″ Dye Sublimation Printer
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Sam Jennings @ Print ProfessionalsNo metallic ink in stock, so Greg organised dropship from Roland. The ink and the rest of my order got delivered at the exact same time the next business day. Lightening fast service, great prices, awesome service, great website. I'll be back for sure
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Tracey Crossley @ Graphplas AustraliaI would just like to say a big thank you to Stephen Tuck - my Ricoh just ran out of ink and I was a day away from the long weekend with a big job on the go. I rang (normally web order) GJS at 4.10pm and got put through to Stephen, who took my order and told me that freight had already left for the day :( I was in a bit of a panic, and asked if there was an Austpost near by that he could express post it to me........well the next day at 9.30am the courier pulled up with the inks on board. WOW!
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Monica BrooksCan I just say that the service has been fantastic with this order. The communication has been exceptional. Your company is a pleasure to deal with.
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Ray BanksGood Morning Steve. I just wanted to say how pleased I am with the buying experience I have had dealing with G.J.S. and yourself in particular. I am so happy with my Virtuoso printer! Your assistance with the setup and your follow up emails demonstrate a level of service which is rare to find in this day and age. My previous Sublimation experience, with a competitor, was the complete opposite! My Virtuoso has been excellent! Great colour and simple operation make it a pleasure to use. So, thanks again and please feel free to use this as a reference when you are talking to any prospective clients!
Purchased: Virtuoso SG400 A4 Dye Sublimation Printer
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Paul Shelton @ Halfcut N PrintI don't think there is much more you can do to improve your service. Ian was great during the purchasing and shipping stage, always there to answer questions. Frank was very easy to get along with and had a very professional way of training but kept things in layman's terms and was easy to follow and understand. The purchase, delivery, installation and training went very well. Kelly is a pleasure to talk to on the phone and promptly follows up on inquiries, orders and questions that I may have.
Purchased: Roland VersaUV LEF-12i Benchtop UV Flatbed Printer
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Alistair BainGreat experience so far. Very impressive delivery speed! Happy to recommend and keep using your services!
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Tyler CarsonGJS is always a pleasure to order from. The staff are knowledgeable about the products they sell and are always ready to answer any questions that come their way. I would like to see some more product photos on the website, but if I'm unsure, there is always a staff member ready to help me find what I need.
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Tina Dial @ Pawsnap Pet PhotographyThankyou so much for your professional advice and helpfulness, and your wonderful attitude to customer service. It was why I chose your company, and I have to say everything the other people have said is so true. Nothing is too much trouble, and the swiftness of help and follow up is great.
Purchased: Dye Sublimation Heat Transfer Starter Kit
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Jessica CottleI recently purchased a sawgrass dye sublimation printer, I dealt with Steve Poole before, during and after the purchase. Today he called me and remotely logged in to my computer to show me how to use Creative Studio. As I am a terrible at learning these things, he went through it all with me. Before I spoke to him today I really thought I made a mistake of buying this printer and was really about to give up. He was so great and I am so happy now and really confident that I can start my small business and design whatever I want. I just wanted to let you know how great and so helpful he was during the whole process. When I enquired originally he gave me all the info I needed and asked questions and suggested what I would need based on what I wanted to do, all without me feeling obligated to buy anything. I would highly recommend him to anyone. Thank you
Purchased: Virtuoso SG800 A3 Dye Sublimation Printer
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John OvensFantastic service! Arrived the day after I paid for it
Purchased: Unisub Bar Coasters - Hardboard
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Briana Maertin @ Roller Derby HeavenYou guys are great! Customer service is A-plus, your staff are a pleasure to deal with. I have dealt with both sales and service staff and all have been nothing but lovely to deal with and very willing to help and answer any of my questions
Purchased: Roland VersaSTUDIO BN-20 Metallic Desktop Eco-Solvent Printer/Cutter
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Monique Romanin-Canly @ Poch DesignsThank you for being an awesome company! Always reliable, always helpful and with great staff. I really appreciate the help & advice from Steve Poole as well as everyone else at GJS :)
Purchased: SubliJet-E PRO SC-T3200 24″ A1 Dye Sublimation Printer - 4 Colour
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Kristy Dinuzzo @ Reborn Baby BoutiqueIan was awesome during the F2000 installation! He has a true ability to teach people unlike a lot of experts in their field who know the systems but have no idea how to pass that information onto others. Ian answered all my 101 questions and was a pleasure to be around. No question was a dumb question and he always explained things well. I look forward to buying more items in the near future :D
Purchased: Epson SureColor SC-F2000 Desktop DTG Printer
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David Wildman @ Wildmanware? The service was first class. After Roland had let me down on 3 seperate occasions Frank stepped in and took over the matter. Whilst at servicing my machine Frank explained any questions that I had and also gave me plenty of tips. Since dealing with GJS I have been very happy with the level of service from everyone that I have dealt with. Cheers guys. David
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Sharon GriggsVery impressed with the service provided in the purchase and set up of my new sublimation printer. Appreciated the call from Michael to make sure everything was going smoothly. Thank you!
Purchased: subli-trans XPRES SG 3110DNw A4 Dye Sublimation Printer - 4 Colour
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Eric Sourmail @ Hypster SarlWe decided to start a small business here in New-Caledonia by selling customize tee-shirts online . So we started to search differents printer's resseller and we found GJS Machinery. We were really impressed with the fact that we could buy and order directly online . The Staff was really helpful and skillfull , particularly Steven Poole, who came to New-Caledonia to install the machines and train us. We wish to thank him again and congratulate all the rest of the team for their good work.
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Ross DevittOnce again GJS staff and management shine. I ordered a less popular product that I knew was out of stock. For reasons beyone GJS control, the coming shipment was delayed. No problem though because GJS staff kept me informed right up until shipping yesterday. None of this waiting and wondering stuff with the helpful people at this business. I am probably one of their smallest customers, but do they care? Yes. They Care! They care for me as if I was a large client. Thanks GJS.
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Mark KHi, I highly recommend this company to new customers. This company has a lot of knowledge about their goods and this is important to new customers. They are professional and easy to communicate with. The Delivery is very quick and the goods are in good condition, well done.
Purchased: subli-trans XPRES SG 3110DNw A4 Dye Sublimation Printer - 4 Colour
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Ross DevittI live in the Queensland tropics. The GJS team consistently gets supplies to me within three days of placing an order even this far north of Brisbane. Thanks for all your help and courtesy.
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Chris Burdon2 days out from Christmas with orders waiting and our printer decided to go on strike. GJS to the rescue!! A remote login to our machine and Steve had us back up and running in no time at all. Best service going around. Thanks Heaps GJS
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Adam Fletcher @ Dye Sub NationThe staff are very helpful, and highly knowledgeable. Any question, no matter how trivial, is answered professionally and correctly. The shipping company lost one of my shipments containing a digital printer, and the staff at GJS were extremely helpful and even shipped me a new digital printer so that I wouldn′t miss my grand opening. I cannot explain how much this made a stressful situation less stressful. Customer service like this doesn′t seem to exist in many places anymore.
Purchased: subli-trans XPRES SG 3110DNw A4 Dye Sublimation Printer - 4 Colour
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George DragonA very fine company that still works on the principles of sound good service and advice and customer appreciation for the good product they provide us. Well done team
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David Seth @ T-Shirts by DavidI just wanted to let you know how happy I am with the Brother DTG Printer I purchased from GJS. The help in choosing the correct printer and accessories from yourself was invaluable as if it wasn′t for your help I would have gotten a 361 instead of a 381, and the speed difference would have been a problem for me. I had talked to other suppliers that advised me that the 361 was all that I needed but after talking to you about how many shirts I printed in a week and the volumes of print runs I needed the printer to be capable of in a day, your advise was way above what I received anywhere else. The help I received in purchasing the accessories that I needed and would help make my printing as easy as it can be was right on the money. The Installation of the printer by the GJS technician was straight forward and the training was everything that I could expect and more. I have been using the printer for a little over a week now and have printed a lot more shirts than I originally thought I would have, and the Brother GT381 is more than up to the challenge. The speed of the 381 is about what I need any slower per shirt would mean that I would have to work a lot of extra hours to get the work done. The software that you recomended to me has made the process even quicker and easier. I am glad that I made the right choice in purchasing my printer from GJS and not another wholesaler that was cheaper but more interested in making the sale instead of what I needed for my Business. Once again thank you to all of the people at GJS that have made this an easy and pain free experience and helped me to drive my business forward.
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Andrea CrawcourI put my first order in on Monday I received it Wednesday :) Fantastic service and Steve was great to help me fix my order. I google so many different sites but I found this the best site. I always say you get what you paid for and I certainly did, money well spent. I won′t buy from anywhere else. I can′t wait to use it.
Purchased: Dye Sublimation Heat Transfer Starter Kit
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Bruno Cristovao @ Alligator Print & CopyThank you for your great service & advice on equipment. As a small print shop we cannot afford to get it wrong, hence we highly value your expertise and support. Our Roland Vinyl Cutter arrived packaged correctly and in excellent condition. Thank you for the free upgrade when the other model was not available, it has made a huge contribution to our turnover and types of jobs we can now do! The Roland Vinyl Cutter has been operating without any issues. We are now looking at another piece of equipment as customer demand is now justified in following this line of new service & products for our business. I highly recommend your top quality business to people who value expert advice, top quality product and one of the best services in the industry!
Purchased: Roland CAMM-1 PRO GX Professional Sign Maker Vinyl Cutter
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Kelvin Ruge @ Blue Lake PrintworksI am simply blown off my feet with the level and quality of the customer support that Steve has given me over the last week, both with trouble shooting - supplying new inks to recharge the old printer and finally with help in setting up the replacement printer by phone, email and logging into our computer to check all our settings, both with the old printer trouble and the new machine. Absolutely fantastic service! No hesitation in purchasing anything from you people in the future and recommending you to anyone else. Great Stuff! Thank You
Purchased: subli-trans XPRES SG 7100DN A3 Dye Sublimation Printer - 4 Colour
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Anthony Telfer @ SportzprintService, Service, Service!!! Both your fellow employees and yourself have been absolutely totally unbelievable and awesome as to the service provided which had been above and beyond what is required and expected from any suppliers! I have placed some very specific and at times some demanding requests on GJS and it has never been a problem! I have been in business now for 15 years and have never experience such fantastic service! Both you and GJS should be be extremely proud of the service provided. Put a feather in your caps GJS!!! Funny thing is I was warned not to purchase from you guys because you will make promises and not deliver! I had a gut feeling and glad I went with my gut!!!! So far from the truth!
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Brenda @ JasartMichael, I can′t praise you and all at GJS enough I have been in the business only 4 years and have had some rotten dealings with some of the others. It is so nice to be treated like I mean something to you. Thank you and GJS so so much.
Purchased: subli-trans XPRES SG 7100DN A3 Dye Sublimation Printer - 4 Colour
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The Safety DepotI would just like to pass on some feedback directly to you. I have just started to buy from your company in the last year- however i would like to let you know that thanks to Ian and the excellent customer service he provides my business. I wouldn′t even entertain another company for my supplies. Ian, Michael and Kelly are some off the finest sales people i have ever come across and you should be very proud of them as they are the face of your company.
Purchased: Roland VersaSTUDIO BN-20 Metallic Desktop Eco-Solvent Printer/Cutter
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Omar AlrawiI have recently purchased some equipment from you and was helped by Ian Stone. While my purchase was relatively small, I was extremely impressed with Ian level of customer care and his approach to my requirements. Thank you and keep up the great work!
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Steve KovacsI have printed approx 50 shirts using the Clear Plastisol Transfer Film curing shirt printed on my Brother GT-3 and I found it to produce excellent results. The shiny side produces a shiny print finish and the matt side produces a matt print finish. This product is an excellent addition to the DTG process and is a MUST have for me!
Purchased: Clear Matt DTG & Plastisol Transfer Finishing Film
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Steve KovacsGJS look after me so I can look after my business!
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George DragonIt's so enjoyable to deal with such good customer service people and a local supplier I will be pleased to use your organisation in future for most of my blanks that you carry.
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Gill BritterJust a short not to say thanks for your help yesterday. Your expertise was greatly appreciated. Fantastic to deal with a Company like GJS that actually cares and provides loyal backup after purchases.
Purchased: subli-trans XPRES SG 7100DN A3 Dye Sublimation Printer - 4 Colour
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BrendaDon′t know how your team pulled it off but order arrived this morning. You lot are truly wonderful. Big thank you
Purchased: Mouse Mats/Pads
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AlanaWould just like to say thank you to your staff as they were able to help us decide on the right product for our needs. We received the plotter within two days of ordering it and worked straight away. Great service!
Purchased: Roland Stand For GX-24, BN-20, GS-24
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Kim TurnerI have placed orders online and also over the telephone as there has been something I have wanted to check. Without fail the staff are always very knowledgeable, but more importantly, they are incredibly friendly and helpful. Thank you for your wonderful service - it makes my life easier.
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Danny PradeGreg from GJS is a superstar. Had so many questions for him and he helped steer me in the right direction when establishing my small sublimation tshirt business. His knowledge and willingness to listen and help it outstanding! Definitely would recommend everyone to shop here. Order was processed on the Monday and arrived at my door in Adelaide Wednesday morning at 10:00am. Can hardly beat that for fast service!
Purchased: Roland CAMM-1 Servo GX-24 Desktop Sign Maker Vinyl Cutter
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Ward HoganWell done, fast and good value
Purchased: Roland STIKA SV Desktop Design Vinyl Cutter
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David WestI received my order before expectation and got exactly what I was after.Thank you for the prompt service and I will DEFINITELY use your services again!
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KayleneSpeaking with staff before we committed to the purchase of our new sublimation printer, reassured us that we will receive prompt, friendly service and support after our printer arrived. We were very excited with how quickly our order was processed and our printer arrived. I LOVED that the printer arrived with instructions and information. Thank you for caring about your products, and your customers, by stressing the importance of reading the instructions first. The warning was clear enough to ensure my husband IS reading the instructions BEFORE turning on the printer (a first - thank you). I will certainly return to your company and recommend it to others at every opportunity.
Purchased: subli-trans XPRES SG 3110DNw A4 Dye Sublimation Printer - 4 Colour
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Phill JenkinsThanks for the order. It was our first and we appreciated it greatly. Your product info was invaluable and it is great to speak to [Stephen] immediately who was able to help, dispatch and cost over the phone. Thanks again
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Christopher MajutaHi Kelly, I want to thank you so much for the speed with which you dispatched my order. I deposited order payment just before 1 pm Wed 3rd July and was expecting my order delivery Friday but to my pleasant surprise today Thursday 4th July 2013 before 10am I had the order in my hand. Thank you that′s why you are my favourite supplier.
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Kym IrelandI used to deal with GJS many years ago as a Screenprinting Customer. When I decided to buy a Vinyl Cutter & Heat Press Package I contacted Sven at GJS. After I ordered and paid for the Package, I contacted Sven a day or so later to check and see if the payment had been received and processed. I was totally amazed when a few hours later I received a knock on the door and it was the courier delivering the equipment! I expected it to be days away. Thanks so much GJS for the great service and superfast delivery considering I am based in NSW Country as well, it was amazing. That′s the service that every Business Needs!
Purchased: Roland CAMM-1 Servo GX-24 Desktop Sign Maker Vinyl Cutter
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Steve KovacsI am just starting my business and I couldn′t find a better company than GJS to deal with. I ordered online on Sunday evening and 9.30 Monday morning, I received the goods. You can′t get better then that!!! Thanks to the all concerned.
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LisaMichael, After spending the evening telling my family how wonderful your company is I am just now settling down enough to write back and thank you for being such awesome people. I had been thinking of buying a machine for many months but had no idea how to track down who sold them or even which machine to start looking for (I knew nothing of brand names or quality). One day not so long ago I simply sat down in front of google and must have typed in the right thing because your company was the first one to slap me in the face. From the moment I started to speak with you about the machine I felt I was in very good hands. Your honesty and integrity won me over immediately (these qualities are far different to ′good salesmanship′). I knew I need not bother to shop around or compare prices, I was happy right from the start! I am a true believer in ′things happen for a reason′ and I was definitely directed to sit down at the computer AT THAT MOMENT to find GJS Machinery. You will not be able to comprehend how very grateful we are to you for your outstanding offer to help us. Thank you, thank you, thank you, thank you! We hope your stay here is productive as well as pleasant. We look forward to meeting you on Monday. Yours very sincerely, Lisa
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Brenda KalmsThank you so much for your excellent products and speedy shipment. Has been a pleasure doing business.
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JohrdanI have just received my items within 3 days of ordering, from NSW to QLD. Fastest delivery I have ever received in regards to the size of the order - Heat Press, Cutter and many extras. Awesome customer service and assistance! I am STOKED!!!
Purchased: Roland CAMM-1 Servo GX-24 Desktop Sign Maker Vinyl Cutter
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AlexSteve & Kerry - Thanks for organising my order and getting it out too me so quick, I′m really happy with the product and service i received and will definitely be making my next order with GJS. You guys Rock!
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Vicki RobertsI began my business the ultimate novice and have had nothing but help from Greg and the staff at GJS Machinery. They have answered all my questions and have gone beyond "just helping" to help me make my business work. I would recommend GJS to anyone considering a business in my line of work (dye sublimation).
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Kay CooperThe guys have always been very helpful with anything that we need and help us to solve any problems that we have had with the printing and the sublimation process, they have all been great. A few times when we have needed something urgently they have been able to send it overnight so that we have it the next day on the Gold Coast, great service. Even when buying a 2nd hand one arm bandit it looked new when we got it.
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Stacey MoroneyThe thing I like the best about GJS Machinery is the ultra fast processing of orders & delivery time. Im located in remote South Australia & I can guarantee I normally receive my GJS order within 2 days of ordering , sometimes the very next day! There is NO other company who delivers such speedy service.
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Stacey MoroneyI have dealt with Kelly mostly with placing orders & she acts promptly on processing orders, which is helpful when some of my customers want things done ′yesterday′!!! by the time I place the order, some days I have an invoice within minutes.... I pay this & then have a ′thankyou for payment′ email also within minutes of paying the account! Helps keep my business running smoothly & allows me to then fast track my customer orders. I have also spoken with Michael, Stephen and Greg in regards to product knowledge etc. They have all been helpful and don′t mind explaining things in a way that we as smaller businesses understand & relate to. they have a good understanding of their products & services.
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Kelvin RugeAny phone dealings I have had have been very professionally handled and it has never been too much trouble to either double check what stock is actually on hand, or any new purchases with equipment that I may be contemplating I have been very satisfied with the level of help we have received. Even after numerous calls on a particular product it has never been too much trouble to pass on information. Running a print shop business in country South Australia it is always difficult to get the rignt information regarding products as we don′t get to look at the product in the flesh. Great service guys!
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Michelle KaivahaI could not have spoken to better people. They are helpful and friendly and offered to help with anything we wanted.
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Mark LevarI have dealt with most of your staff and one time or another. I have nothing but praise for your team. They are ALWAYS polite, courteous and very knowledgeable about all your products. Kay, at the front counter and the office ladies up stairs, Kelly and Kerry, always have a smile on their face and are willing to assist with any inquiries. I have spoken to Michael several times recently about issues with my computer and printer settings. He has not hesitated in assisting me to fix the issues. I always attend your factory to place orders in person. I can′t remember if I have ever been left standing their without being served promptly. I believe that good customer service and product knowledge are the key to a successful company. Your staff have both.
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Katrina PatricksonI have only just started with a small business, doing Vinyl on shirts and also Vinyl lettering on windows etc. Your site came recommended through some T-Shirt Forums. I found you really easy to communicate with via email, Emails are always answered quickly, nothing has been a problem. Any problems have been fixed with speed and ease. I don′t get overcharged for freight and you have a wide range. Also I can only afford small amounts of Vinyl at the moment and have had no issue with that. I have had a few large orders and needed to order Vinyl for them quickly and found your shipping to be fast.
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Dean CollinsAll the GJS staff are excellent. I have dealt with, Greg was especially helpful when we purchased our set up even though he couldn′t source the printer for me, everything else was great. The Sawgrass SubliM inks are amazing, the ErgoSoft PosterPrint RIP software is really good to, once it was explained to me by Greg it has been fantastic to use. I had an issue with some colour gradients not printing correctly and these were addressed very promptly with some new colour profiles that give even better results than I was getting before.
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Dean CollinsYour customer service is the best part about GJS, hands down the best company that we deal with. Your staff are also knowledgeable staff whilst offering top quality products.
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Gareth DaviesMichael, thanks for today it was just what the doctor ordered - a thorough and insightful consideration of all the relevant approaches.
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Megan and Chris TottermanWe have received the ChromaBlast paper that I ordered with you yesterday. Just want to thank you for sending so quickly. We have been dealing with you guys for nearly a year now and I just want to tell you what a great business GJS are to work with. All transactions are a breeze! Thanks again.
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Dean, PorkChop PromotionsGJS Machinery would hands down be the best company I have dealt with, From top quality products to staff that really know their business, GJS have been brilliant to deal with, friendly, courteous and efficient, no problem is too big for these guys AAAA+++++
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Brenton VowlesThank you very much for your excellent service. I was thinking that I would have to purchase the clear film from an overseas source, then I found your web site with the product I wanted and in stock and no over priced rip off shipping charges. I received the goods in 2 days, tried the product and it performs as I wanted. Thank you very much great to do business with an Australian company. I will certainly recommend to others who are interested.
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Wayne MarshI have been dealing with GJS Machinery for just on three years and have always had excellent service and advice when needed. I couldn′t recommend any other company higher on service, advice and quick delivery of products.
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Chris TottermanHi Greg, the printer is working very well and I am more than happy with the results. It has even started to make some money! Thanks for your help! Cheers, Chris.
Purchased: ChromaBlast-R™ GXe7700N A3 Cotton Transfer Printer System
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Sean ClarenceI wanted to say I went on the printing course and it was fantastic. Learned so much in 1 day I was amazed.
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Suzann HortonHelpful staff, amazing turn-around on shipment - received within a day of the final Invoice (in North Queensland)! Thank you!
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Glen DelaneyA pleasure to work with and so helpful answering all questions.
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DamienVery happy with services and products. Fast delivery and website content is excellent. Been a pleasure to do business with.
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FionaThanks so much for helping me out at such short notice. Stephen was fantastic, got back to me quickly, emails were fast and furious and I appreciate all your efforts to get my screen done and sent in just a couple of days. Thanks again!
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Peter BurgessPrompt service and delivery and great advice given over the phone.
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Dena DanisIt was an absolute pleasure purchasing my machine from GJS!! The staff were all so friendly and could not do enough for me!! The follow up service was excellent!! I will definitely recommend GJS to al my colleagues and friends..
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Trish Morgan @ Mug ArtHi Greg, the printer [Brother GT-541] is performing great and is amazing! The installation and training was fabulous! Michael was great and very easy to deal with. It was great to have someone who actually knows what he's talking about. We'll have him back anytime. Thanks so much!
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Andy WrightReceived my order today. Thanks for the fast delivery & excellent service. I´ll definitely order from you again, it´s great dealing with pros.
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Terry Sheean & Keryl SmithWe commenced wide format sublimation operations in 2010. GJS Machinery supplied the equipment and service for our operations. We are pleased to recommend GJS Machinery to any business. They have provided us with excellent service, even under difficult and unusual circumstances. Every call and email enquiry we have made has been followed up professionally and swiftly. We would be more than happy to verify this recommendation to anyone contacting us directly.
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AdamThanks for your assistance in your own time. We are always impressed with GJS´ customer service, it is much appreciated.
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TamaraJust writing to say a BIG thanks especially to Kerry and the gang. Was really great of you to express post out the ladies wallet. And the extra item was just a lovely thought. I was in no hurry for the item and understand that mix-ups happen, was just expecting it to be tacked onto my next order. But instead I was delighted at you customer service in handling this issue. Thanks again guys :)
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Brad PengellyI placed an order yesterday. In the notes I stated that it was urgent. This arrived about an hour ago. Just wanted to say that we were really impressed with the service. Thank you very much.
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Michael RoachI would like to commend Greg for his prompt and helpful efficiency. I′m sure he gets bombarded with support issues but manages to handle all my calls with great professionalism and most importantly manages to sort my issue to my satisfaction not just fob me off as some support staff might.
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Irfana ShakilFrom very first day at GJS I knew only Michael and even now he is the only person who understands my needs and product requirements. Even though I didn´t buy my printer from him, whenever it needed repairs, he would fix it free of charge. I have not attended any printing course with him never the less he has given me many tips and lots of advice. I don´t have a large business with even less transactions with Michael but even so he has taken very good care of my small business and has kept it alive and running. I also like his style of saying, "one,two,three bingo! " I am very honest in my feeling GJS should proud of such a wonderful representative who is Michael. Deeds- not words are what count the most. Thank you Michael.
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Tony BlackwellGreg has helped us out with technical issues. He is very prompt in calling us back. The advice we have sort off him has been spot one. Thanks Heaps Greg and we look forward to working with him and his crew in the future.
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Michael PescharAll the individuals I have dealt with in my dealings with GJS have been helpful, accomodating and professional. I am the type of person who will always choose a supplier with the best service over the best price... in the case of GJS they have been by far the best in both of these respects.
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Bev SalantI have dealt with most of GJS′ staff at one time or another,and I can honestly say that without exception,their staff have been courteous eager to resolve problems and do what they say they will do. Well done to you all.
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Rosemary MortensenKelly understands and endeavours to despatch items at short notice, with a 3 day freight to us we dont always have the luxury of time. Greg and a wealth of information on all the products and Michael is such a lovely guy when it comes to sorting out my technical issues. The others I am sure are just a terrific but I have not had the opportunity to deal with them.
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Steve GeardStaff are experts in their fields not guess-perts.
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Sue AndersonEveryone I have had a dealing with has always been helpful and very friendly. Pickup orders always ready. Delivery always when GJS says it would be delivered. Could not ask for more friendly people. Its always been a pleasure to do business with every one at GJS.
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ShawnGreg reminds me of myself in my earlier days when I was selling equipment and supplies. His ability to multitask and be involved in all aspects of the business is admirable..
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Tony ChidiacYour customer service at GJS is very good, i think you have a very good team, Joe and Kerry are the ones we normally deal with and they are a Great asset, sorry to hear Joe has retired, he was very helpful.
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Trish MorganI have delt with Michael - and his help with a couple of questions has given me great confidence if your business. I had not heard of GJS until after I purchased my hardware from another company - I now buy ALL my supplies through GJS and currently hoping to get some hardware in the future.
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Narelle JacksonGraham and Greg - you are the best. You are always at hand when we need you. Due to the sublimation systems working so well, I dont need to bother either of you as much these days, however, when we have a technical or production issue you are always there at hand with the right solution. Thank you so very very much!
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Daniel SparrowI have purchased 2 x Brand new screen printing machines from GJS. Graham showed us the machines at the padstow factory and gave us a great run down on what they can do, we ordered them and GJS were prompt with delivery, they set up the machine in our factory and again showed us how they work in great detail. Graham was friendly and ensured we were satisfied with everything before he left. Any later queries i had were addressed immediately. I couldnt recommend them enough and have already.
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Ben MiddenwayHaving speak to Graham,Greg and Joe personally, regarding many different topics,and always receiving a positive outcome, I would just like to say how greatly satisfied I am with your service, advice and product knowledge. If GJS don′t know or can′t fix the problem, then nobody can!
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Craig ThomasThe online support that you have for registered users is by far the best I have ever seen, product range and online pricing.
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Tracey RexGreg put together a package for our Charity fundraising and was so helpful. I was only looking for a small solution and he came through with a huge response and thanks to the lovely lady who co-ordinated it all (I have misplaced her name.) Thank-you! Thank-you!
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Ian MitchellVery good service from all, we came there with an outline of what we were trying to create and GJS was able to explain in laymans terms and demonstrate products that would suit our needs. Based on that we made our purchases and GJS came onsite and set it up and provided training. Very rare to get that type of service anymore.
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Margaret ThomasI don´t really know any one but Greg, can´t fault him though, it´s all good. GJS gives me what I need, when I need it, no if´s no buts, just great service.
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Mark LevarVery friendly staff. If one staff member does not know something, there is always someone there who does. Excellent product range, top quality.
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Karen MoxeyI experienced an installation problem with a dye sub printer - the assistance offered was fantastic and easy
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James MerrillFriendly, well-grounded service with in-depth relative product knowledge.
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Adam CoardI have only spoken to GJS a couple of times but I had quite a few questions about sublimation and chromoblast and Michael was excellent with his service and knowledge. He was prepared to give me a large amount of information prior to me even making a purchase for GJS. When I first called I asked Michael why I should deal with GJS and his answer was Him. By this he meant the service that he could supply. He did not let me down!
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Wayne MarshYour fast turn around service, your experience and knowledge when confronted with problems by me that is second to none, pleasant and helpful telephone manner.
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James KittosGreat Service, very prompt email responses. Easy to sort out issues with products, great to deal with.
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Vince ChurchillAll of the staff are pleasant to deal with and helpful. Service is good and if stock is not available we do get notified when it is received. If promised urgently it is done as requested.
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Susan FindlayWhat I like the best about GJS machinery is the swift turnaround of the orders, from when I place the order to when I receive it. This means I can turn jobs around very quickly and also means that I do not have to stock large quantities at any one time.
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Lamina GodmanI had a problem with a screen (not a GJS one) and Stephen was more than happy for me to bring it in so he could check it and offer some tips and advice... greatly appreciated :)
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Rob LloydOur main dealings have been with Graham & Joe (ex GJS) & we have always had information relayed that was spot on to the point & most useful. I am yet to meet Greg but if he is as enthusiastic as Graham is the screen printing industry is in good hands for a long time to come...keep up the good work guys.
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Adam CoardThanks guys for you speedy service with our Dye Sublimation Starter Kit. Especially thanks to Michael for his assistance and advice.
Purchased: Dye Sublimation Heat Transfer Starter Kit
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Sarah HickeyFabulous service! Thankyou so much for prompt delivery... I will be back!
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Vince WathenA pity that I didnt buy my equipment from you, as the training course looks very useful, most other companies seem to be sadly lacking in technical help in use of their products, so it is basically a matter of trial and error, which is somewhat costly, a misprinted mug isnt worth much.
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Helen BuckleyI just wanted to say thank you for all of your time you spent with us. I am so impressed with your service I wanted to email you to let you know. You gave us so much of your time, help and information, you were honest, friendly, the drop off and pick up service is a winner, the whole trip to Sydney was extremely worthwhile. I came away so impressed, it is not often you come across a business willing to put in the extra yards. It does make all the difference and you have won my business
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Alan StorerI did you course a couple of weeks ago, and I can′t believe how great it was and the amount information I got out of it. As so many people have said on your feedback regarding the course it Brilliant!. Thank you for sharing your tips and information.
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Letisha BlakeHi Greg, I just wanted to let you know that I received the cartridge unit today and all is up and running beautifully. I cannot thank you enough for helping me out with my problem. It is much appreciated. When someone goes that extra mile it shows they really care about their customers - something not often seen these days. As I said to you before, GJS Machinery has become my main supplier and after the fantastic service received from you again, they will continue to be so.
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Lucy PriesThanks so much for all your help and advice at the printing course last week, I picked up heaps of helpful tips and techniques with the direct to garment process that I use, and the introduction to the heat press transfers, thermal textile vinyl and sublimation processes has opened my eyes to the need to get into all of these as soon as possible. I really enjoyed the course and very much appreciated your style of delivery and your willingness to share such a wealth of information. The amount we got through was fantastic. One other aspect that I really appreciated was limiting the number of students to just three allowed each of us to have the opportunity to ask more questions etc, no doubt this reduces the economic viability for you and you company, but it does ensure great customer satisfaction for your students. In all Michael the course was brilliant! Congratulations on the wonderful job you are doing.
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Tom CordwellThe new printer [subli-trans XPRES GX7000] is excellent, and I would highly recommend it to any one who is looking for a new printer. The colour profiles are great and dont need any adjusting, and the cartridges have lasted quite well; approx 500 A4 prints and still counting.
Purchased: subli-trans XPRES GXe7700N A3 Dye Sublimation Printer - 4 Colour
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MichelleYou guys at GJS are great and I wouldn´t deal anywhere else as you help me any time I need it.
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Richard RobbBeing new to the printing game and being self taught I have made a lot of mistakes however, I have rung GJS several times with some pretty lame brain questions and even though GJS have no obligation to help me they have advised me and helped me out or pointed me in the right direction with no questions asked. These guys know what they are talking about.
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Shane HollidayThank you for yesterday it was a great eye opener to some different ways of doing things and very helpful in sharpening both Chris and my knowledge ... Once again thanks for a great day yesterday it was extremely helpful and money well spent.
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Aliscia HGreg Greg Greg, you are an angel! My prints are coming out perfectly, my presses are perfect and I am as happy as Larry! Thank you so much for all of your time, it was much much much appreciated! You are a life saver!
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David SowdenThanks for all your help this year, you guys are the best in anything to do with dye sub, not just products but service too!
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Bill OGJS is the only supplier of screen printing materials I have dealt with, however I had contacted other companies prior to finding GJS to enquire about suitable products and services to start my business. I found that most of the other companies were no willing to offer advice to me as I was not ′in the industry′ and was therefore regarded as a bit of a tyre kicker. I found GJS via a web search and made my initial contact via phone and received positive and helpful advice. My first personal contact was with Joe the afternoon before my one day screen printing course, he was very helpful and informative and provided a great deal of assistance to me in the purchase of my screens and printing table as well as suitable inks and associated products. Most, if not all my customer service has been provided by Joe and I am very grateful for his professionalism and attention to detail. Being country based I am unable to shop personally and rely upon post/courier for delivery and therefore have had only limited contact with the other staff at GJS, but must say that I have been more than happy with the way all enquiries have been dealt with and issues resolved.
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Edmund BurkeGuys, I just wanted to say thank you for your quick response to our order. I was very surprised to come home and find that the goods I ordered had arrived. All that in a three day order to delivery time and this at the busiest time of year! Well done and thanks again.
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Lisa MacDonaldI am a customer of GJS for sublimation printing - a very happy customer; excellant service, fantastic products.
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Wayne MarshI recently purchased the subli-trans 4880 sublimation printer from GJS Machinery after a few teathing problems caused by myself, Greg Stone and his staff where on hand to sort out the problems. I can highly recommend Greg and his staff for there commitment to after sales service and there prompt delivery of goods ordered, once again thanks guys.
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Wayne MarshI recently purchased the subli-trans 4880 sublimation printer from GJS Machinery after a few teathing problems caused by myself, Greg Stone and his staff where on hand to sort out the problems. I can highly recommend Greg and his staff for there commitment to after sales service and there prompt delivery of goods ordered, once again thanks guys.
Purchased: subli-trans PRO 4880 A2 Dye Sublimation Printer - 8 Colour
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Ron PyersThis stuff [EasyFlow Doming Starter Kit] is fantastic! My 12 year old is behind me at present doing a run. It′s not hard at all!
Purchased: Easyflow Doming Starter Kits
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Anissa SmithIf I haven´t told you before I´ll tell you now, you guys are great. I love working with your company. Thanks for everything.
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Julie IrelandI´m new to the sublimation business, and in my research I have your company to be the best so far, and I look forward to dealing with you again and again....Cheers
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Kirstin MillsI just wanted to say thankyou for my order which arrived this morning: everything was packed with such care and the products are just beautiful! I will be ordering again very shortly. Thanks again for your wonderful job with my last order. I′m very happy to have found such a wonderful company.
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Darryl FogartyCompared to some other places, you guys are very helpful and I enjoy talking with you all. I hope for a long business relationship...
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Godfrey RamsbothamI am a new client and was most impressed with the response to my first order. Thanks again
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Sarah FuentesThe staff at GJS have had a huge impact in helping me start my small sublimation business and are always there to help. I always get a friendly welcome and the help i need even when things are really busy. Its been a great pleasure doing business with GJS and look forward to doing much more in the years to come.
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Janie O′BrienThe damaged photo emulsion I recently received was replaced promptly, at no charge within 3 days of notification of receipt. This has enabled me to finish my project on time. Thanks heaps for this excellent result.
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Ian BamfordI contacted this company a few months back because I was concerned at the amount of fly-by-night stuff that seemed to be available via e-Bay and I did not want to get burned, so looked for an established business. I have found GJS and in particular Greg excellent to deal with. I lobbed on their doorstep unannounced after talking to Greg via email and phone and said I wanted to buy an intermediate kit. It turned out they did not have a 1410 printer in stock so Greg immediately said he would up-grade to the next level 7 colour machine at no extra cost. We had some teething troubles with the printer which - may have been my fault. However there was never a suggestion of this and Greg replaced the printer with a new one without question. Now that we are up and running, I am very happy with the equipment. Note I up-graded to a Geo Knight mug press which now seems to have been the right decision as I think the horizontal loading of this machine definitely has benefits over the GJS one. Note this was Greg′s recommendation but only when I asked him which one he would prefer to use. In short, I would say that you can go ahead and by from GJS without fear that you will be left in the lurch or ripped off by them.
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Bev SalantAll in all, I can only comment most favorably on the products and support from GJS is always forthcoming.
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Bev SalantI have a DK20S 16 x 20 Digital Swinger and I have also purchased the DK3 Mug Press. They are both state-of-the-art and very user friendly. All in all, I can only comment most favourably on the products and support from GJS is always forthcoming.
Purchased: Geo Knight DK3 Mug Heat Transfer Press
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Bev SalantI have a DK20S 16 x 20 Digital Swinger and I have also purchased the DK3 Mug Press. They are both state-of-the-art and very user friendly. All in all, I can only comment most favourably on the products and support from GJS is always forthcoming.
Purchased: Geo Knight DK20S and DK25S Digital Swinger Heat Transfer Press
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Janie O´BrienExcellent service. The staff were excellent in providing me advise about the product and also added other help with the product to ensure it´s proper use. Thank You.
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Cheryl DaviesI find this company to be the most helpful and fast delivery company I have dealt with so far. I will be doing all my shopping with this company from now on. I thankyou
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Darryl FogartyAll my dealings with GJS so far, including attending the course with Dave has been very good. I hope to continue a healthy business relationship.
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Stella WoodbridgeVery happy with service. Have told a number of people about your site. Best sublimation company on the net.
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Noel StedwellWhen I had a problem with a product I received a very fast response I felt like a person not just another order thanks for your help
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Andi MastrosavasTo my complete surprise the ink you sent arrived this morning. I wanted to extend my thanks to you and GJS for what is a rare example of customer service. It is comforting to know I am doing business with professionals. Thanks again for such swift response.
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Nigel HoareWe′ve been buying from you for a few years now and we have always been impressed with your solid and reliable service. Great technical advice over that period as well.
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Bronwyn CallanderJust wanted to let you know that I received the screens and they look fantastic! Thank you very much. Your service was just awesome.
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Cheryl DaviesYou have great communication and excellent service. I thankyou very much for very fast delivery.
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Korrine MillerI really wanted to reply today to let you know just how I continue to be impressed with your service. I had ordered some keyrings from another company, I am fairly new to sublimation so of course wanted to test out what else was available to me. These keyrings were for a customer of mine. Well lets just say that there were issues with my order. So very late last night I decided I would order replacement keyrings from GJS Machinery, which I did. The order for my customer had to go out today and I was a little stressed last night as to how I was going to tell them that they now would have to wait another day. That was until this morning when my order from GJS arrived, my customer′s keyings have still been supplied today as they were meant to be. I will now be using GJS as my main supplier of sublimation blanks and will think twice about stocking anything in my business that you dont supply. Thank you again for a wonderful service that is so quick and reliable. It is rare these days to find companies that provide such excellent service.
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Ben H.I would just like to thank you and the GJS team for providing such great products and service. The setup of the printer and bulk ink system took no time at all thanks to your quality products and easy to follow instructions. I almost lost faith in the whole system when I bought dodgy equipment from a guy in XXXX, but your company has restored that faith. Please thank the team for me and I will definitely be purchasing further products from your company when my business takes off.
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Christine H.This company has been nothing but helpful to us in all given situations.
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Wyvern BrightwellVery pleased with help and advice from staff.
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Cherie DoddFrom the experience I have had with queries I have had nothing but great service! Once we get back from holidays I intend to purchase regularly from you :o)
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Susan VriensYou consistently have a great range and better prices than the other dye supplies websites in Australia ... I′m happy to know my money is going to one of the ′good guys′ in the industry
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LewAwesome. Learned so much, refreshed my TAFE days and learned so many more ways to screen print. Thanks Graham.
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Tristan W.Great jump start into the world of screen printing and sublimation. Greatly appreciated it! THANX!
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Barbara M.Knew nothing before I came. So informative and lots of excellent info to take away. Thanks David for your patience and teaching ability.
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Jennifer ClarkeIt is wonderful to do business with you, your customer support is greatly appreciated
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Steve DeanBeing a long way from quality product suppliers...it is really comforting to know i can trust the guys and girls at gjs to get my online orders to me almost as if they lived next door... not over 700kms away incredibly fast friendly and excellent prices....my wife and i would recommend you to any small business... thank you..it is your products that make our product look so good
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Susan W.A really informative course, I really like all the different options on offer. It was most enjoyable. I can′t wait to get started. GREAT!
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BryonyThanks for the tips! Now I know the trade secrets!
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MalExcellent presentation, very easy to understand and showed me a lot of possibilities and solutions that I wasn′t aware of.
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MoniqueExcellent prompt service. Cheap and quality products. Thanks! You will hear from me again!
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Steve CourtneyGreat service, responded to my questions straight away. I received the products very quickly and they were very carefully packed. the shipping was cheap too. The products are great, I would never have known the screen was second hand, as it looks brand new! I′ve just placed another order for more goods and am sure I will never need to look elsewhere when in need of supplies.
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James & Vicky C.Worth every cent. This course exceeded our expectations and we will recommend it to others. The instructor was great help. Well worth the trip from Orange!!
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Carolyn & Steve D.Great course - finished the day feeling well informed and confident to start our own screen printing business. Graham and staff all great!!
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Toni Z.Amazing experience. It opened my eyes to the possibilities of screen printing.
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Robert H.Fantastic day, learnt heaps, the instructor makes it a friendly and relaxed course. Tanks to all involved!!!
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Meegan R. (Fujifilm Sericol Australia)Great to learn so much about the printing industry. Great fun!
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Simon G.Very informative. Excellent course for any person or those who´ve been there and need to be updated. You know you´re learning from industry professionals. 10/10
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Danielle C.Absolutely fantastic. Great hands-on experience. Learnt so much. T-shirt printing so much fun! Can´t wait to print more.
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Juliana ShamVery good services, fast delivery and friendly staff. I placed order in the morning and the goods delivered in the afternoon. Amazing! Appreciate with all the e-mail confirmation. I will recommend your online services to others.
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Daniel S.Excellent hands on experience, very informative, friendly guys. Worth every cent. Left very impressed.
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Reynaldo SVery informative. I learnt a lot in just 1 day. Impressive pieces of machinery. Instructor is very concise and straight to the point. Highly recommended to do
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Sonny M.We found it very helpful for us - we didn´t know much about silk screening. What I′ve learnt was excellent.
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Brad B.Very helpful! Found out what I was doing wrong! Thanks heaps!
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Ed J.Very informative. Lots of energy from start to go. Excellent info. Great start up & technical help. Thanks!
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Allen L.Great hands-on exposure. Very extensive follow-up information. TOPS!!
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Damir B.Excellent demo, worthwhile, most recommended. Learnt the fundamentals in a day - straight to printing the next!
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Marie-Therese WisniowskiMany thanks for your quick and very professional service
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Michael Papich"How to dispatch quickly and efficiently" written by the GJS team. Thanks for the recent orders arriving on time, every time.
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David JordanI must say, your online ordering system is a pleasure to use. I´ve seen my fair share of online ordering systems and yours is damn good. I bought from your company as; 1. your stock is pretty well priced. 2. your ordering system is intuitive and so easy to use. Congratulations on having a system that works perfectly!
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Mark MillarA-grade service and products very helpful staff. Easy to use online store, prompt delivery. 5/5
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Gemma AlbertonAlthough I haven′t used my product that I purchased I would just like to comment on the speed of service. I was very pleased to receive a call the morning following my order, which was placed after 10pm in the evening, to confirm and finalise my order and was also very pleased to find my product had arrived before midday that day. Being a uni student I find this service very convenient and a pleasurable experience. Thank-you
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Jason KinsellaYour site is much better than others that I′d tried to use for print supplies′ I do some web work myself, so its refreshing to see a site that does the job its supposed to.
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Chilu TongI am so surprised and impressed by how fast, convenient and also how incredibly helpful and friendly your company is. We′re so glad we found you! Thanks so much for being so professional!