Customer Testimonials
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Kerry @ High Kick Dance Centre - 30 Sep 22I have found Andrew and the team at GJS very helpful and supportive during my early days delving into the garment branding world. The customer service shown by everyone at GJS has been great with all aspects of the process. I would recommend GJS to anyone wanting to start a apparel/ merchandise decorating business.
Purchased: Epson SureColor SC-F2160 Desktop DTG Printer
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Neil @ Photo Direct Pty Ltd - 30 Sep 22Kelly was great at advising me I over paid and processing refund in a timely fashion...next day !
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Cindy @ Promo Printing - 29 Sep 22Andrew responded to my request immediately to help get printer drivers installed on my new computer. Igor contacted me within 24 hours and remotely installed the printer. Great service as always
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Chris @ Harlequin International Group - 21 Sep 22Frank's service is always professional & friendly, he goes out of his way to help
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Fiona @ Fusion Teeshirts - 20 Sep 22Every time I have a question, no matter how small, the guys are amazing and always happy to help
Purchased: Roland DG CAMM-1 Servo GS-24 Desktop Sign Maker Vinyl Cutter
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Mike @ Prestige Print Australia - 17 Sep 22I always receive a fast response to my questions or issues. The team are very helpful and professional.
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Dallas @ Shirt Shack - 17 Sep 22Everything went to plan. All good. Very happy!
Purchased: Epson SureColor SC-F2160 Desktop DTG Printer
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Brenda @ Emma J Lyn Pty Ltd - 17 Sep 22Items came quickly. Customer Service was great and the items good quality and in good condition. Thank you Team
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Karen @ Kolour by Kaz - 31 Aug 22Can't fault the service I've received since purchasing my "toys". My pretreat machine needs fixing and I've been supplied with a loan machine til mine can be fixed so I don't lose business in the meantime. Above and beyond as always.
Purchased: Epson SureColor SC-F2160 Desktop DTG Printer
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Wayne @ Jokers Signs - 30 Aug 22Easy to deal with, Great communication, Fast postage
Purchased: Sawgrass SG1000 A3 Dye Sublimation Printer
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Kerry @ High Kick Dance Centre - 10 Aug 22Very helpful staff and quick to reply/respond to questions, emails and orders
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Brian @ Baddad Clothing - 28 Jul 22Professional fast reliable love using GJS thanks.
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Alvindy @ Little Kawaii - 22 Jun 22Satisfied with printer quality and Ian really helpful to solve the problem. GJS have a good customer service. Very recommended. Thank you
Purchased: Roland DG VersaSTUDIO BN-20A Desktop Eco-Solvent Printer/Cutter
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Tracey @ Coast Imagewear - 22 Jun 22Great service on the day, great explanation and always great after service too, which is really important.
Purchased: Brother GTXpro Direct to Garment DTG Printer
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Steve Sullivan - 21 Jun 22GJS has always given me great service since 2004 and continue to do so, and Kerry is a legend
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Classic Signs - 25 May 22We are very satisfied with the professionalism of the team at GJS. Our new BN-20A installation went so smoothly. Though the technician could not attend the site physically they made every effort and assisted us do it remotely. We have been using GJS for the past 6 years and have never been disappointed . The friendly team are always there to assist no matter how big or small our requirement is. Happy to be a GJS customer!!!!
Purchased: Roland DG VersaSTUDIO BN-20A Desktop Eco-Solvent Printer/Cutter
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Penney @ Penneys Prints - 11 May 22Wonderful quick service was provided when I needed to return an item that had been damaged. Thank you, service like this keeps me shopping with GJS.
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Tracey M @ Crazy Busy Life - 6 May 22I trust GJS. I know my products will be installed correctly, and the support is outstanding.
Purchased: Epson SureColor SC-F2160 Desktop DTG Printer
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Janelle @ J-Nells Soy Candles n Melts - 2 May 22Igor was a great help with my problem. Nothing is ever to hard to solve any issues i have,you all go above and beyond to help me out. Team GJS YOU ROCK. Thank you
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Terry - 17 Feb 22Tim was very friendly, helpful and understanding of my situation and resolved everything without any fuss. Great customer service.
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Annette Scafidi - 1 Feb 22I asked a question, it was answered immediately (even though the team member I addressed the question to, was on Covid leave). The GJS team never let me down. Well done to you all.
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Brenda @ Jasart - 19 Jan 22Once again, Friendly courteous knowledgeable help. While plug in couldn't be installed my go to program is now communicating with my GS-24. Am a very happy camper. Cutstudio is going to take some working out for this oldie so am very happy to stick with the program I know. Thank you Igor.
Purchased: Roland DG CAMM-1 Servo GS-24 Desktop Sign Maker Vinyl Cutter
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Jeanette @ Lamb Design - 13 Dec 21Excellent customer service ! So knowledgeable and very patient !
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Barry @ Whatley Trophies - 7 Dec 21Service over the phone was excellent. Problem was resolved and I actually learned more about my software which will help in the future
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Dailen @ Alex & Me - 7 Dec 21Great customer service. Was able to fix my issue in no time. Thankyou
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Brenton Monger - 30 Nov 21The team were extremely supportive and accomodating. I have received a number of follow-up emails containing links to resources to optimise my printer.
Purchased: Sawgrass SG1000 A3 Dye Sublimation Printer
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Sylvia @ Wingsaseagles - 23 Nov 21Always prompt in answering my questions Totally reliable help.
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Bob @ Trophy Link - 20 Nov 21Staff are always happy to help, particularly Ian and Kelly
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Dean @ Inner Sanctum Screenprinting - 19 Nov 21Quality products, communication and super fast delivery. Thanks again
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Donna @ TE & Dee Creations - 18 Nov 21Super fast delivery service. Ordered at 9.30pm and order arrived at 6.30am the next day.
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Janelle @ J-Nells Soy Candles n Melts - 16 Nov 21Nothing is a problem with the GJS CREW and they always supply me with fantastic customer service....happy as
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Andrew @ Valour Apparel - 11 Nov 21Frank was very helpful and spent a fair bit of his time explaining things to me. He did not leave until all questions were answered and understood. Great service!
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Karen @ Kolour by Kaz - 10 Nov 21As always, tech support are there when I need them. Always helpful
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Philip @ The Tshirt Collective - 28 Oct 21A great company to deal with, friendly, helpful and they go above and beyond for their customers
Purchased: Roland DG VersaSTUDIO BN-20 Metallic Desktop Eco-Solvent Printer/Cutter
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Garth @ Right Gap Door Jigs - 21 Oct 21Always helpful and accommodating The guys go above and beyond In person or remotely ðŸ‘
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Mia - 15 Oct 21Efficient customer service and maintain sustainable client's follow-up
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Rebecca Evans - 11 Oct 21Excellent customer service over the phone, prompt reply to query, great communication about order status and great products
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Adele Leane - 28 Sep 21Steve answered my query in a prompt and professional manner and was able to sort my problem immediately. Thank you for continuing to provide such great customer service
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Melissa Kershaw - 20 Sep 21Wow, First purchase with GJS after seeing company recommended in a Facebook group. Ordered Friday and received Monday. Checked items and quality looks great. Will be ordering more from GJS. Thank you
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Garth Fraser - 16 Sep 21Ian and Steve could not have been more helpful from test print to installation to after service I canâ€t recommend them highly enough. Service is impeccable and the Roland flat bed Iâ€ve printer is an amazing piece of machinery. Very happy customer! Thanks again GJS!
Purchased: Roland DG VersaUV LEF2-200 Benchtop UV Flatbed Printer
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Kimberly Rose-Jones - 16 Sep 21Great working with Stephen on what I needed and getting equipment and wonderful follow up and good customer relations.
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Deborah @ Sterling Products and Printing - 3 Aug 21The support and communication was excellent. Due to a range of factors caused by COVID19 lockdown the problem could not be dealt with a quick day trip to Sydney and item had to be freighted to Sydney. Once received by GJS, the part was repaired and despatched back within same day turnaround minimising the number of days my small business was out of production. Thank you, GJS Support team. Very much appreciated.
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Paul Quintana - 14 Jul 21From the moment I walked in your business in early June I received great customer service by Ian and by the boys in the warehouse. Being new to this business I had to make a number of phone calls to your Sydney office and to the 'Remote' help desk (Igor helped me a few times), every single time it was a pleasure to deal with your Team members. All round ... a massive 10/10. Thanks very much and keep it up ;)
Purchased: Sawgrass SG500 A4 Dye Sublimation Printer
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Robert - 13 Apr 21Igor has been very helpful with my enquiry. I really appreciate his quick respond and booking with Epson right away. It's fantastic to know that my business can always rely on the support from GJS.
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Kim Waller - 11 Apr 21I love that I can order a printer the day before Easter and have it on my doorstep the day after, you guys process your orders and get them out the door so fast and that's always appreciated. Any issues are always dealt with promptly. Your team are always friendly, helpful and professional and you reply to messages asap. Your products are great quality and your website is so user friendly and quick to navigate. Thanks again for the great service.
Purchased: Sawgrass SG500 A4 Dye Sublimation Printer
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Meredith @ Pymble Ladies College - 30 Mar 21I am so thrilled with the service I received from your company. Ian went above and beyond to source me a maintenance box for our printer for an urgent job. I'm so very grateful.
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Bradley @ Aussie Bot - 24 Mar 21This is the team you need behind you when moving into any new area of design transfer and customization. Any questions or issues and the team are right on top of it, all the staff I have spoken to in my dealings so far have been of great character bringing the goods along with a wealth of knowledge going above and beyond. Thanks gjs!!! âï¸âï¸âï¸âï¸âï¸
Purchased: OKI Pro8432WT A3 White Toner Printer
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Keith Wood - 9 Mar 21The order process online is excellent and easy to use and delivery is very swift and the range of products is fantastic. Pricing off some product is slightly higher than other suppliers but the service is second to none, I will always recommend GJS on this point alone, your may pay a little more but in my opinion service is what counts.
Purchased: Sawgrass SG500 A4 Dye Sublimation Printer
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Michael @ Side Hustle T-Shirts - 10 Feb 21Every time I call GJS for help Ian, Steve, Tim and Frank always go the extra mile to resolve my issue and to train me in another aspect of using my new machines. Thank you.
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Penney @ Penneys Prints - 10 Feb 21GJS always go out of their way to help with any questions no matter how big or small. Thanks for all your help, it is really appreciated.
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Adam Sutherland - 9 Feb 21The staff went out of there way to look after us. Ian was amazing and answered all my questions and when it comes to the technical side of things, Steve is always there to guide you through any problem. Truely Professional service and an absolute pleasure to do business with thank you GJS.
Purchased: OKI Pro8432WT A3 White Toner Printer
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Sandi Gillett - 2 Feb 21I would like to say I am very happy with recent purchases of Sawgrass SG500 and the customer service has been amazing. I was impressed to receive a call the other day to follow up on my recent purchase and to be asked if I could be assisted with anything to do with my Sawgrass SG500 . I have since ordered a new mug press and looking forward to receiving this as it will save time with messing around with current one. I would highly recommend GJS.
Purchased: Sawgrass SG500 A4 Dye Sublimation Printer
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Nathan @ Classic Stitch Up - 6 Jan 21Our experience with GJS has been great from the start. Very competitive pricing and great communication with constant updates along the way. The installation and training process was informative and easy to understand, it ensured we were up and running and ready to go within 1 day. The after sales service with GJS means we have the support available if we have any questions or run into any issues. We would highly recommend GJS.
Purchased: Epson SureColor SC-F2160 Desktop DTG Printer
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Chrys McDuffie - 5 Jan 21The reason for my score is twofold, firstly I have been contemplating buying my machine for almost two years. David has been very supportive and patient with me during this period of time, always providing the relevant information answering my many questions, nothing was ever a problem, he only provided solutions and gave me the confidence in what I was purchasing because I was well informed. Then when I finally purchased my machine it was all very exciting, but when it was being delivered there was an issue with transport company not having the ability to lift the items off the truck so it was taken back to the depot….again David he was straight on to it and was prepared to drive a truck from Brisbane if he had to so I could get my machine delivered. He assured me it would be ok and he would get it sorted and he had it delivered the next business day without an issue. The second thing to top things off, David then personally came to do the install and training with me, during this time he was extremely supportive and encouraging. He wouldn't leave until I gave him the confidence that I had things under control and then a few days later when I had some additional questions followed up straight away. It is a credit to your company to have employees such as David that are prepared to go above and beyond and offer the amazing customer support that he has done with me that's the reason for my score. Also, one of the reasons I purchased my machine through your company was due to the social media feedback about the support and service your company offers, which I can definitely attest to.
Purchased: Epson SureColor Desktop DTG Printer
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Kristina @ AnaJosie Designs - 5 Jan 21I felt that the whole process from ordering to delivery and installation was great. No question was a stupid question to everyone that I dealt with. The installation went flawlessly and I was very impressed with the knowledge that Frank had about the machine and just printing in general. I learned so much from him. I wasn't made to feel silly if I had a question that was a little out of the ordinary. Overall, the whole experience was great. I would highly recommend you to anyone that asks.
Purchased: Roland DG VersaSTUDIO BN-20 Metallic Desktop Eco-Solvent Printer/Cutter
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Tariq Syed - 5 Jan 21I was completely satisfied the service GJS team has given to me appreciated highly. Very responsive e-mail replies from all members I dealt last year the advice and support they have given to me was excellent and hope this year I will get the same and highest level of customer service, advice and any help I will need it. Thank you for giving me a chance to write something extra about how I feel about GJS and its highly motivated team. So I don't have to worry about anything in future will get the right answer and solution to its best.
Purchased: OKI Pro8432WT A3 White Toner Printer
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Michael @ Side Hustle T Shirts - 12 Nov 20Itâ€s always a pleasure working with everyone at GJS. Ian, Steve, Tim and Frank are a wealth of knowledge and their patience with newbies like myself if very much appreciated.
Purchased: Roland DG VersaSTUDIO BN-20 Metallic Desktop Eco-Solvent Printer/Cutter
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Joe @ Oz Custom Shirts - 21 Sep 20I have just moved my business from home to our new Wearhouse and was badly struggling to get my Versa Works for my Roland set up on my new computer and Frank just remote logs in to my pc and fixes it in minutes, got me going straight away. For a Business down time is money lost. GJS being Oz Custom Shirts major supplier for equipment and on going supplies, they help keep us moving when we need help to fix problem solving or advise, GJS is there for me as we grow and take the next step. Also would like to thank Michael and Frank for all the information the gave me on moving my large equipment from home to our new warehouse. Made the move a little easier. Joe.
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Karren @ Kaz - 18 Sep 20The service I've received so far has been professional and helpful. I chose GJS because of location, family owned and the customer/tech support available.
Purchased: Epson SureColor SC-F2160 Desktop DTG Printer
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Barry @ Whatley Trophies - 14 Aug 20Frank did everything he could to get the printer back to its best before we made the decision to replace the head. Money is very tight with Covid ... so it was very much appreciated that he tried to help save us some money!
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Nathan - 4 Aug 20Customer service is top shelf. I have no idea if youâ€re pricing is competitive because the customer service I have received from Ian gives me no reason to look elsewhere. GJS is a pleasure to deal with.
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Cindy - 31 Jul 20Always get a quick and helpful reply. Can call or email and will get someone on the other side willing to help.
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Lisa Lock - 29 Jul 20GJS have exception customer service, you order something and you a advised at each step where your order is, and they are extremely helpful, plus they have great top quality items
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Eric Cooper - 22 Jul 20Ian was very helpful, he came to my business with samples and showed me the scope of work that a machine I was curious about could do. Not just a box seller!
Purchased: Epson SC-F560 24″ Dye Sublimation Printer
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Peter @ EmbroidMe - 7 Jul 20The knowledge and expertise from the GJS guys was great. It made purchasing the Brother GTX a pleasant experience. From Ian giving his time and assistance with the sales process through to Frank and Steve with installation.
Purchased: Brother GTX Direct to Garment DTG Printer
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Jen Hobson - 28 Jun 20Simply because you are the easiest to deal with, responsive to questions and have a great range. Your team takes the time to help (even helping with the stupidest questions I tend to throw at them 😊) I like your website too as it has all the info I need at my fingertips if I want to check times or how to when sublimating etc. oh and you sell good quality items.
Purchased: OKI Pro7411WT A4 White Toner Printer
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Harlee @ Custom Direct - 26 May 20Friendly, informative, fast, kept me up to date with all information from purchase to tech set up.
Purchased: Roland DG VersaSTUDIO BN-20 Metallic Desktop Eco-Solvent Printer/Cutter
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Wayne @ WPcreate - 25 May 20I think you are a very proactive business that appears to value and look after your customers. There are very few around like that. Your customer values reminds me of myself.
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Martina - 6 Apr 20Great service, great products and very easy to deal with!
Purchased: OKI Pro8432WT A3 White Toner Printer
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Martina - 3 Apr 20The whole team is great to deal with, quick service, fast response times and all very friendly.
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Nathan Griffin - 2 Apr 20Ian and especially Tim were so helpful with researching, testing and sorting out our problem. Thank you so much for your dedicated help.
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Wayne - 26 Mar 20As usual a very high standard of service, thanks again Frank, Ian and Steve and the team at GJS
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Michael Laidler - 22 Mar 20Everyone I've dealt with at GJS has been awesome. Great customer service and always going that extra step to make sure we reach a positive outcome. Thank you Ian, Steve, Tim and Frank for you patience and knowledge sharing.
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Bill Schmidt - 20 Mar 20I'm having some teething issues with my new Roland GS24, its not machine related its more around the types of files I'm using. Tim has been brilliant with providing advise to ensure i get full benefit of using the cutter.
Purchased: Roland DG CAMM-1 Servo GS-24 Desktop Sign Maker Vinyl Cutter
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Pon Petrella - 11 Mar 20I have been absolutely impressed with your service since I walked into your showroom. Ian was professional and very informative. I didnâ€t even have a look at other options. I decided to proceed forward with your machine. The installation was smooth, Frank was great at explaining everything to me. Ian follows up with a phone call after every process and every order. Even Kerry rang to make sure I got the parcel left at my door. I am so impressed with the staff from your company. Thank you and well done.
Purchased: Roland DG VersaUV LEF2-300 Benchtop UV Flatbed Printer
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Luke - 17 Feb 20Really great experience, very helpful. Thank you 10 out of 10
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Cary - 14 Feb 20I just got great personalised service. I am always doing things outside the box, so extra special help, even when I feel like a pest is so great, especially when I'll end buying a lot of said items after I sort things out into a process.
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Luke Feenan - 10 Feb 20I was nervous about the whole process but Michael and Steve made it a piece of cake. I took a day off specifically for the collection of equipment and Steve was able to fit me in for 2 hours of training on the day. He answered all my questions and his English accent some how put my mind at ease. Steve and Michael were more than accommodating. Spending so much money on something you're unsure about, you need someone and a company you can trust. All the staff have exceeded my expectations in both customer service and GJS as company. The fact that GJS offers courses, well built equipment and are a leader in the field are some of the reasons for my review. You have a great company and I'm happy I chose GJS.
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Anthony @ Sportzprint - 6 Feb 20Steve and frankie were both brilliant They worked well as a team to solve my issues with the pretreatment blockage! The best service in australia
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Steven @ Hart to Hart - 3 Feb 20Level of service is very high, can't thankyou all enough for your help in setting up the Epson printer.
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Luke Feenan - 31 Jan 20I bought my heat press and printer from GJS. Steve and Michael were excellent. I work full time and Steve was able to accommodate the training on the same day as pick up for me. I don't know whether it was Steve's product knowledge, his soothing English accent or both but he really sold it home to me and I couldn't be happier. Michael has answered all my questions and a pleasure to deal with. Good job guys and I'll be ordering more from you.
Purchased: Virtuoso SG800 A3 Dye Sublimation Printer
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Matthew Lees - 9 Dec 19Excellent customer service, giving all the info I needed and went above and beyond to fix an issue and still give a great price and service with a smile.
Purchased: Virtuoso SG400 A4 Dye Sublimation Printer
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Jane @ Pure Natural Productions - 7 Dec 19Michael was very helpful with all our questions and provided excellent service. He has also followed up with a phone call to ensure everything is ok.
Purchased: Roland DG CAMM-1 Servo GS-24 Desktop Sign Maker Vinyl Cutter
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Sitani - 6 Dec 19Great service and very friendly
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Stacey Taig - 28 Nov 19If I ever need help the team is ready to assist even with the 'silly' questions. Great range and super fast postage even when you dont expect it to arrive sure enough there it is
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Deborah Patti - 22 Nov 19Very prompt response. Happy with response and service from Steve; as always. Thank you.
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Ian Kirk - 18 Nov 19Dealing with Frank & Tim over the last two weeks have been great. You've got me as a customer
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Don Pennell - 18 Nov 19Tim was great and pointed me in the right direction which immediately resolved our issue.
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Maxine Lowry - 13 Nov 19Most excellent service. Quick, efficient, helpful and polite. This is why I stay with GJS
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Paul - 6 Nov 19Great work by the team at gjs. Very helpful and greatly appreciated.
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Allison Reynolds - 5 Nov 19Lovely interactions with Kerry. Above and beyond support. Highly recommended. Thank you
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Shane Maresceaux - 1 Nov 19Support was great across all platforms, tech was informative , resources and website are outstanding. Props to the whole team.
Purchased: Brother GTX Direct to Garment DTG Printer
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Ed Cachia - 21 Oct 19Great Service as Always - keep up the great work
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Ron - 16 Oct 19I am pleased with the help I get from the team. I am not trained in any way for the printing industry, but juat learn as I go and I appreciate the help you give. Thanks
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Alex Hoteit - 15 Oct 19The support was fantastic. Tim did a great job for us.
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Andi Leach - 11 Oct 19Great service by Tim, super friendly, helpful and efficient.
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Paul - 6 Oct 19Very happy with the support from Steve! He actually went above and beyond to assist!
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Mara Harman - 2 Oct 19Thank you to You and Ian for running the workshop in Perth it gave us so much inspiration of where to take our business in the future and having the face to face experience gave us the courage & confidence in making our purchase. You guys did great & your product knowledge truly gave us the confidence to proceed with our purchase.
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Don Pennell - 25 Sep 19Steve was once again able to provide me with the information I needed in a very quick time frame. Thanks mate!
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Alex Thomas - 24 Sep 19As Tina Turner would say, you're simply the best!