Customer Testimonials

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I was delighted with my experience with GJS. My survey response is heavily influenced by the quick response times to any enquiries I had before my purchase, leading up to my purchase and beyond. Ian has been a great point of contact for any of my concerns and has always been helpful, informative and quick to respond. My installation was also great, Ian and Frank gave me a lot of useful information and tips that I continue to use.

Purchased: Brother GTXpro Direct to Garment DTG Printer

Jared @ Aspire Prints - 18 Sep 23

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Ian was knowledgeable and friendly on the phone when enquiring about the products available. He was quick in responses and provided useful information. On installation day, he was helpful, patient and friendly.

Purchased: Roland DG VersaSTUDIO BN2-20 and BN2-20A Desktop Eco-Solvent Printer/Cutter

Esther @ Known Designs - 15 Sep 23

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Kelly got us out of a bad situation of running out of inks, thank so much for your excellent service.

Ruth @ Sim Crawcour Pty Ltd - 23 Aug 23

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The team are fantastic. They are very knowledgeable and take their time to answer all my questions. Our recent installation and training by Frank was efficient and easy. Thanks again!

Katrina @ E.W.Lee PL - 18 Aug 23

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I can see why GJS are sitting on a solid 5 star rating across the board. That's not easy to achieve. Their product knowledge, service and turn-around times are all superb. They've taken advantage of technology to keep customers informed via SMS when a service vehicle is on the way too, which I really like. They arrive when they say they're going to arrive, and their techs are knowledgeable , polite and friendly. Their help desk setup is on point too. I can't see any reason why I would shop around. GJS are doing everything right as far as I can tell. I bought a heat press and some of their Revolution Flex vinyl. It wasn't a big sale for them, but they treated me like a big sale customer. I'm really impressed guys. You're all over the competition. Keep it up!

Dean @ WF Plastics - 8 Aug 23

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Welcoming environment and product knowledge leading to successful demonstration of appropriate technology.

Purchased: Roland DG VersaSTUDIO GS2-24 Desktop Sign Maker Vinyl Cutter

Peter @ PKJM Fine Art - 7 Aug 23

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Thanks again for your help along the way Michael. I know it's an almost zero margin sale for you compared to decent sales, so I appreciate you treating it like a decent sale none the less. Very professional.

Dean, WF Plastics - 4 Aug 23

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Steve was very friendly and knowledgeable. The job was completed efficiently, on time and a couple of questions I had were answered promptly and resolved my issues..

Barry @ Whatley Trophies - 2 Aug 23

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Expert sales team. Great advice and great communication

Purchased: Roland DG VersaSTUDIO GS2-24 Desktop Sign Maker Vinyl Cutter

Adam @ Ultraclass - 30 Jul 23

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Steve was very charismatic, informative and respectful when doing the repairs. He showed me alot of new things which i appreciate as a customer at GJS. Thanks alot Steve!

Abdulah @ Cottage Printing - 25 Jul 23

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Steve was great, he was very positive and took his time informing and educating us on any questions we had, and asked the appropriate questions to understand our needs and printing concerns.

Mohammad E.@ El Wazzi Group Pty Ltd - 14 Jul 23

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Thank you for your help with adding to my order just now. Your willingness to help is the reason I continue to buy from GJS as the service provided is caring and personal. You're amazing!

Esther K - 14 Jul 23

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We just purchased our second printer through GJS and once again Ian and all of the team have been phenomenal in the service the offer. The "standard" service and training (not just on the day of install, but any time you need them after) is above and beyond, and we are so happy to continue working with them for all our printing needs. Could not recommend more highly.

Purchased: Brother GTXpro Direct to Garment DTG Printer

Suzanne @ Sign4you Pty Ltd - 12 Jul 23

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Frank the service tech gets the job done well. He is very personable and easy to deal with as well as having extensive knowledge about the products that he services. Gjs in general have been brilliant to deal with. Ian has always taken my calls regarding any concerns or questions that I may have. Even the tech support team are always helpful and courteous through email and over the phone. Highly recommended by me. Spending 30k plus on a machine can be daunting but the team have always guided me when needed which is good piece of mind and I couldn’t be happier with my machine or the service. Keep up the good work!

Purchased: Roland DG VersaUV LEF2-200 Benchtop UV Flatbed Printer

Garth @ Right Gap Door Jigs Pty Ltd - 10 Jun 23

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David and Igor have been wonderfully helpful getting our new Epson printer setup

David @ Australian Show Ribbons - 31 May 23

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I Received my printer wthin 24 hours of order and was helped with installation within 1 hour of my question.

Purchased: Sawgrass SG500 A4 Dye Sublimation Printer

Lawrie @ West Awards - 31 May 23

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Steven was professional & knowledgeable and has a great disposition!

Yvette @ Cowra Embroidery - 31 May 23

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Ian Stone is fantastic, he knows what he is doing and talking about in way of the digital trade - he is an asset to the GJS team.

Dawn @ TAFE Sydney - Screen Printing - 31 May 23

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Excellent communication.very happy with product and quick delivery.gr8 service

Emma @ Emma Bondon - 30 May 23

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Josh was very helpful & easy to contact. Josh solved my issue very quickly.

Peter @ Peter Buckingham - 23 May 23

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Once again, Frank was most helpful and clearly explained what I needed to do to get my sublimation printing to work appropriately on my 15oz ceramic mugs. Thank you Frank, for your patience and understanding.

Shiralee @ Shiralee Allen - 12 May 23

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Steve is friendly, easy going n professional. He is knowledgeable n got the job done. Was a great smooth experience!

Amrita @ Infin8ti - 12 May 23

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Kerry was very quick to respond and rectify my small issue. Thanks for your help Kerry :)

Jenny @ Bogan Gate Licensed Post Office - 11 May 23

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Very nice, helpful, and eager to show us little tips.

Lisa @ NPC Performance Clutches - 11 May 23

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He knew the parts the issues and was able to clearly and concisely guide me through the process. Back it up with a YouTube clip that was super easy to follow along.

Craig @ GAS - 2 May 23

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Kelly was very helpful and was prompt with my enquiry. she was also pleasant and easy to deal with.

Amrita @ Infin8ti - 22 Apr 23

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Great friendly on time service

Sam @ S-Sport Racing - 22 Apr 23

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Kerry was able to sort my problems out very quickly. Great service

John @ Trophy Mart - 20 Apr 23

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Easy to order and fast picking for collection.

Russell @ Minuteman Press Castle Hill - 18 Apr 23

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Professional, friendly and was on time. He had my printer back up and running I just a few hour. ????

Tracy @ Tracy Faulks - 6 Apr 23

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Excellent customer service, Thank you Kerry for your help getting the 2 rolls of T-shirt vinyl as quickly as you did. Sean

Robert @ Minuteman Press Milton - 22 Mar 23

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Happy you took the time to follow up with your supplier to take back a product you specially got in that i ordered the wrong model

Tony @ Redback Promotional Products - 21 Mar 23

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Frank was constantly keeping me in the loop with my printer issues, came to site, fixed the machine, nothing was to much trouble.

Shane @ SJT Enterprises Pty Ltd - 18 Mar 23

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Great customer service

Steven @ Steven Johnson - 17 Mar 23

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I dealt with Kelly this morning via web chat and she was super helpful and quick at solving my issue.

Alison @ Sixpence Collection - 17 Mar 23

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Love my mystery pack, thank you

Purchased: HTV Craft Vinyl Mystery Box

Linda @ Linda McConkey - 8 Mar 23

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Frank couldn't help me enough

Elisha @ Sapphire Tinting - 7 Mar 23

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Igor was fantastic as usual. Nothing was too much trouble :).

Fiona @ Fusion Teeshirts - 25 Feb 23

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Everything I needed to know (and more) was explained. Any question (stupid or not) was answered.

Neville @ Zifbox - 24 Feb 23

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Kelly, went above and beyond for me

Emily @ LVS Custom Threads - 23 Feb 23

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Thank you Josh, outstanding service as always, had a few hiccups along the way with parts, but Josh and David went above and beyond to ensure we got back on track, we really appreciate the support.

Dave @ Endless Sky Pty Ltd - 22 Feb 23

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Fast delivery excellent service and product are outstanding

Leanne @ Leanne Crawford - 14 Feb 23

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The customer service is superb

Ellee @ Rebel Rose Apparel - 13 Feb 23

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Thank you so much! The Mystery Box is fantastic and customer service is excellent.

Purchased: HTV Craft Vinyl Mystery Box

Lorna @ Lorna Campos - 8 Feb 23

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Love the customer service at GJS - staff are empowered to solve customer's problems!

Kath @ Kramer Photography - 21 Jan 23

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Stellar service as per usual

Ciaran @ Winun Ngari Aboriginal Corporation - 17 Jan 23

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Of course being last minute before Xmas shut down my inks were very low for my Sawgrass and needed them before the Xmas shutdown. I spoke to both Kelly and Kerry to clarify & check on some things and they were fantastic. My brother was able to pick up my order this afternoon. GJS have always been my go to company for my inks & substrates and technical support. Of course my Sawgrass was bought from you and after January am thinking of getting the mug press. Thanks again for a wonderful service. Have a great Christmas & happy new year. Anna

Anna @ Jewels and Bridal Creations - 22 Dec 22

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Josh was very helpful. Took his advice and problem the problem I had with Creative Studio solved. Many Thanks.

Sylvia @ Wingsaseagles - 21 Dec 22

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Ian Stone did my install and taught me how to operate the printer along with Photoshop. His guidance fast tracked me into starting straight away in the deep end with ease.

Purchased: Brother GTXpro Direct to Garment DTG Printer

Chris @ Mindless Customs - 13 Dec 22

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Kerry was wonderful in rectifying an issue very promptly. I'd placed a couple of orders (one to be delivered once the stock arrived, the other was pick-up). Somehow there was a system glitch and it processed a double payment for the second order. Kerry got straight onto it and explained the process that will occur and the expected timeframe. Within a few hours, all was sorted, and a refund for the difference was credited to my bank account. This was much faster than expected and greatly appreciated during this Christmas period when funds are tight. Thank you GJS, you have never let me down :)

Shiralee @ Shiralee Allen - 13 Dec 22

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Kelly was very understanding and helpful with my problem. I really appreciated the effort she took to resolve everything. I'm very happy.

Letisha @ Creating It Personal - 7 Dec 22

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Josh is a fantastic help. Very pleasant to deal with and takes the time to listen to your concerns and ensures he is addressing everything before leaving.

Victoria @ Way of Life - 3 Dec 22

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Great experience with Frank. Very knowledgable with what he does, highly recommend him.

Kristina @ AnaJosie Designs - 30 Nov 22

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it’s great to deal with a company that delivers exceptional service …well done.

Bruce @ Bruce Laurenson - 26 Nov 22

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Absolutely fantastic service, my new printer arrived in country Victoria within 48 hours, when I needed assistance with set up, the reply with the help I needed was almost instant.

Sallie @ Sallie Robinson - 15 Nov 22

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Always reliable and prompt in their service. Thank you to Frank and support team at GJS.

Budi @ Trophy Components Distributors - 1 Nov 22

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The support has been fanatic . I am thrilled to bits with my new products and its a great feeling knowing that help is there when ever l need it . GJS are the BEST

Purchased: Sawgrass SG500 A4 Dye Sublimation Printer

Kathryn @ Valley Poultry - 23 Oct 22

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Excellent service and very helpful team

Craig @ Snap Printing Rockdale - 21 Oct 22

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As always GJS staff are very helpful and thorough

Michael @ Side Hustle T Shirts - 20 Oct 22

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Great service and friendly knowledgeable staff!

Purchased: Roland DG VersaSTUDIO BN-20A Desktop Eco-Solvent Printer/Cutter

Sam @ S-Sport Racing - 14 Oct 22

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Have been shopping here so many many years! Kerry is always a pleasure to deal with :)

Tamara @ Superstar Ink - 12 Oct 22

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Kerry is always very helpful and her customer service is great, we always get our answer in a very prompt manner

Liz @ TDL Productions - 11 Oct 22

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Josh was very helpful and patient. Easy to deal with great customer service. Very happy with the outcome :D

Amrita @ Infin8ti - 6 Oct 22

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Josh gave a quick response, supplied me with what i needed and offered back up assistance if i needed it.

Diann @ JD Printz - 6 Oct 22

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I have found Andrew and the team at GJS very helpful and supportive during my early days delving into the garment branding world. The customer service shown by everyone at GJS has been great with all aspects of the process. I would recommend GJS to anyone wanting to start a apparel/ merchandise decorating business.

Purchased: Epson SureColor SC-F2160 Desktop DTG Printer

Kerry @ High Kick Dance Centre - 30 Sep 22

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Kelly was great at advising me I over paid and processing refund in a timely fashion...next day !

Neil @ Photo Direct Pty Ltd - 30 Sep 22

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Andrew responded to my request immediately to help get printer drivers installed on my new computer. Igor contacted me within 24 hours and remotely installed the printer. Great service as always

Cindy @ Promo Printing - 29 Sep 22

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Frank's service is always professional & friendly, he goes out of his way to help

Chris @ Harlequin International Group - 21 Sep 22

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Every time I have a question, no matter how small, the guys are amazing and always happy to help

Purchased: Roland DG CAMM-1 Servo GS-24 Desktop Sign Maker Vinyl Cutter

Fiona @ Fusion Teeshirts - 20 Sep 22

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I always receive a fast response to my questions or issues. The team are very helpful and professional.

Mike @ Prestige Print Australia - 17 Sep 22

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Everything went to plan. All good. Very happy!

Purchased: Epson SureColor SC-F2160 Desktop DTG Printer

Dallas @ Shirt Shack - 17 Sep 22

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Items came quickly. Customer Service was great and the items good quality and in good condition. Thank you Team

Brenda @ Emma J Lyn Pty Ltd - 17 Sep 22

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Can't fault the service I've received since purchasing my "toys". My pretreat machine needs fixing and I've been supplied with a loan machine til mine can be fixed so I don't lose business in the meantime. Above and beyond as always.

Purchased: Epson SureColor SC-F2160 Desktop DTG Printer

Karen @ Kolour by Kaz - 31 Aug 22

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Easy to deal with, Great communication, Fast postage

Purchased: Sawgrass SG1000 A3 Dye Sublimation Printer

Wayne @ Jokers Signs - 30 Aug 22

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Very helpful staff and quick to reply/respond to questions, emails and orders

Kerry @ High Kick Dance Centre - 10 Aug 22

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Professional fast reliable love using GJS thanks.

Brian @ Baddad Clothing - 28 Jul 22

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Satisfied with printer quality and Ian really helpful to solve the problem. GJS have a good customer service. Very recommended. Thank you

Purchased: Roland DG VersaSTUDIO BN-20A Desktop Eco-Solvent Printer/Cutter

Alvindy @ Little Kawaii - 22 Jun 22

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Great service on the day, great explanation and always great after service too, which is really important.

Purchased: Brother GTXpro Direct to Garment DTG Printer

Tracey @ Coast Imagewear - 22 Jun 22

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GJS has always given me great service since 2004 and continue to do so, and Kerry is a legend

Steve Sullivan - 21 Jun 22

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We are very satisfied with the professionalism of the team at GJS. Our new BN-20A installation went so smoothly. Though the technician could not attend the site physically they made every effort and assisted us do it remotely. We have been using GJS for the past 6 years and have never been disappointed . The friendly team are always there to assist no matter how big or small our requirement is. Happy to be a GJS customer!!!!

Purchased: Roland DG VersaSTUDIO BN-20A Desktop Eco-Solvent Printer/Cutter

Classic Signs - 25 May 22

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Wonderful quick service was provided when I needed to return an item that had been damaged. Thank you, service like this keeps me shopping with GJS.

Penney @ Penneys Prints - 11 May 22

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I trust GJS. I know my products will be installed correctly, and the support is outstanding.

Purchased: Epson SureColor SC-F2160 Desktop DTG Printer

Tracey M @ Crazy Busy Life - 6 May 22

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Igor was a great help with my problem. Nothing is ever to hard to solve any issues i have,you all go above and beyond to help me out. Team GJS YOU ROCK. Thank you

Janelle @ J-Nells Soy Candles n Melts - 2 May 22

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Tim was very friendly, helpful and understanding of my situation and resolved everything without any fuss. Great customer service.

Terry - 17 Feb 22

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I asked a question, it was answered immediately (even though the team member I addressed the question to, was on Covid leave). The GJS team never let me down. Well done to you all.

Annette Scafidi - 1 Feb 22

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Once again, Friendly courteous knowledgeable help. While plug in couldn't be installed my go to program is now communicating with my GS-24. Am a very happy camper. Cutstudio is going to take some working out for this oldie so am very happy to stick with the program I know. Thank you Igor.

Purchased: Roland DG CAMM-1 Servo GS-24 Desktop Sign Maker Vinyl Cutter

Brenda @ Jasart - 19 Jan 22

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Excellent customer service ! So knowledgeable and very patient !

Jeanette @ Lamb Design - 13 Dec 21

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Service over the phone was excellent. Problem was resolved and I actually learned more about my software which will help in the future

Barry @ Whatley Trophies - 7 Dec 21

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Great customer service. Was able to fix my issue in no time. Thankyou

Dailen @ Alex & Me - 7 Dec 21

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The team were extremely supportive and accomodating. I have received a number of follow-up emails containing links to resources to optimise my printer.

Purchased: Sawgrass SG1000 A3 Dye Sublimation Printer

Brenton Monger - 30 Nov 21

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Always prompt in answering my questions Totally reliable help.

Sylvia @ Wingsaseagles - 23 Nov 21

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Staff are always happy to help, particularly Ian and Kelly

Bob @ Trophy Link - 20 Nov 21

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Quality products, communication and super fast delivery. Thanks again

Dean @ Inner Sanctum Screenprinting - 19 Nov 21

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Super fast delivery service. Ordered at 9.30pm and order arrived at 6.30am the next day.

Donna @ TE & Dee Creations - 18 Nov 21

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Nothing is a problem with the GJS CREW and they always supply me with fantastic customer service....happy as

Janelle @ J-Nells Soy Candles n Melts - 16 Nov 21

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Frank was very helpful and spent a fair bit of his time explaining things to me. He did not leave until all questions were answered and understood. Great service!

Andrew @ Valour Apparel - 11 Nov 21

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As always, tech support are there when I need them. Always helpful

Karen @ Kolour by Kaz - 10 Nov 21

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A great company to deal with, friendly, helpful and they go above and beyond for their customers

Purchased: Roland DG VersaSTUDIO BN-20 Metallic Desktop Eco-Solvent Printer/Cutter

Philip @ The Tshirt Collective - 28 Oct 21

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Always helpful and accommodating The guys go above and beyond In person or remotely đź‘Ť

Garth @ Right Gap Door Jigs - 21 Oct 21

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Efficient customer service and maintain sustainable client's follow-up

Mia - 15 Oct 21