Customer Testimonials
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David @ Australian Show Ribbons - 31 May 23David and Igor have been wonderfully helpful getting our new Epson printer setup
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Yvette @ Cowra Embroidery - 31 May 23Steven was professional & knowledgeable and has a great disposition!
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Dawn @ TAFE Sydney - Screen Printing - 31 May 23Ian Stone is fantastic, he knows what he is doing and talking about in way of the digital trade - he is an asset to the GJS team.
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Emma @ Emma Bondon - 30 May 23Excellent communication.very happy with product and quick delivery.gr8 service
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Peter @ Peter Buckingham - 23 May 23Josh was very helpful & easy to contact. Josh solved my issue very quickly.
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Shiralee @ Shiralee Allen - 12 May 23Once again, Frank was most helpful and clearly explained what I needed to do to get my sublimation printing to work appropriately on my 15oz ceramic mugs. Thank you Frank, for your patience and understanding.
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Amrita @ Infin8ti - 12 May 23Steve is friendly, easy going n professional. He is knowledgeable n got the job done. Was a great smooth experience!
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Jenny @ Bogan Gate Licensed Post Office - 11 May 23Kerry was very quick to respond and rectify my small issue. Thanks for your help Kerry :)
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Lisa @ NPC Performance Clutches - 11 May 23Very nice, helpful, and eager to show us little tips.
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Craig @ GAS - 2 May 23He knew the parts the issues and was able to clearly and concisely guide me through the process. Back it up with a YouTube clip that was super easy to follow along.
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Amrita @ Infin8ti - 22 Apr 23Kelly was very helpful and was prompt with my enquiry. she was also pleasant and easy to deal with.
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Sam @ S-Sport Racing - 22 Apr 23Great friendly on time service
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John @ Trophy Mart - 20 Apr 23Kerry was able to sort my problems out very quickly. Great service
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Russell @ Minuteman Press Castle Hill - 18 Apr 23Easy to order and fast picking for collection.
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Tracy @ Tracy Faulks - 6 Apr 23Professional, friendly and was on time. He had my printer back up and running I just a few hour. ????
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Robert @ Minuteman Press Milton - 22 Mar 23Excellent customer service, Thank you Kerry for your help getting the 2 rolls of T-shirt vinyl as quickly as you did. Sean
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Tony @ Redback Promotional Products - 21 Mar 23Happy you took the time to follow up with your supplier to take back a product you specially got in that i ordered the wrong model
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Shane @ SJT Enterprises Pty Ltd - 18 Mar 23Frank was constantly keeping me in the loop with my printer issues, came to site, fixed the machine, nothing was to much trouble.
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Steven @ Steven Johnson - 17 Mar 23Great customer service
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Alison @ Sixpence Collection - 17 Mar 23I dealt with Kelly this morning via web chat and she was super helpful and quick at solving my issue.
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Linda @ Linda McConkey - 8 Mar 23Love my mystery pack, thank you
Purchased: HTV Craft Vinyl Mystery Box
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Elisha @ Sapphire Tinting - 7 Mar 23Frank couldn't help me enough
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Fiona @ Fusion Teeshirts - 25 Feb 23Igor was fantastic as usual. Nothing was too much trouble :).
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Neville @ Zifbox - 24 Feb 23Everything I needed to know (and more) was explained. Any question (stupid or not) was answered.
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Emily @ LVS Custom Threads - 23 Feb 23Kelly, went above and beyond for me
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Dave @ Endless Sky Pty Ltd - 22 Feb 23Thank you Josh, outstanding service as always, had a few hiccups along the way with parts, but Josh and David went above and beyond to ensure we got back on track, we really appreciate the support.
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Leanne @ Leanne Crawford - 14 Feb 23Fast delivery excellent service and product are outstanding
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Ellee @ Rebel Rose Apparel - 13 Feb 23The customer service is superb
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Lorna @ Lorna Campos - 8 Feb 23Thank you so much! The Mystery Box is fantastic and customer service is excellent.
Purchased: HTV Craft Vinyl Mystery Box
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Kath @ Kramer Photography - 21 Jan 23Love the customer service at GJS - staff are empowered to solve customer's problems!
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Ciaran @ Winun Ngari Aboriginal Corporation - 17 Jan 23Stellar service as per usual
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Anna @ Jewels and Bridal Creations - 22 Dec 22Of course being last minute before Xmas shut down my inks were very low for my Sawgrass and needed them before the Xmas shutdown. I spoke to both Kelly and Kerry to clarify & check on some things and they were fantastic. My brother was able to pick up my order this afternoon. GJS have always been my go to company for my inks & substrates and technical support. Of course my Sawgrass was bought from you and after January am thinking of getting the mug press. Thanks again for a wonderful service. Have a great Christmas & happy new year. Anna
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Sylvia @ Wingsaseagles - 21 Dec 22Josh was very helpful. Took his advice and problem the problem I had with Creative Studio solved. Many Thanks.
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Chris @ Mindless Customs - 13 Dec 22Ian Stone did my install and taught me how to operate the printer along with Photoshop. His guidance fast tracked me into starting straight away in the deep end with ease.
Purchased: Brother GTXpro Direct to Garment DTG Printer
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Shiralee @ Shiralee Allen - 13 Dec 22Kerry was wonderful in rectifying an issue very promptly. I'd placed a couple of orders (one to be delivered once the stock arrived, the other was pick-up). Somehow there was a system glitch and it processed a double payment for the second order. Kerry got straight onto it and explained the process that will occur and the expected timeframe. Within a few hours, all was sorted, and a refund for the difference was credited to my bank account. This was much faster than expected and greatly appreciated during this Christmas period when funds are tight. Thank you GJS, you have never let me down :)
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Letisha @ Creating It Personal - 7 Dec 22Kelly was very understanding and helpful with my problem. I really appreciated the effort she took to resolve everything. I'm very happy.
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Victoria @ Way of Life - 3 Dec 22Josh is a fantastic help. Very pleasant to deal with and takes the time to listen to your concerns and ensures he is addressing everything before leaving.
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Kristina @ AnaJosie Designs - 30 Nov 22Great experience with Frank. Very knowledgable with what he does, highly recommend him.
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Bruce @ Bruce Laurenson - 26 Nov 22it’s great to deal with a company that delivers exceptional service …well done.
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Sallie @ Sallie Robinson - 15 Nov 22Absolutely fantastic service, my new printer arrived in country Victoria within 48 hours, when I needed assistance with set up, the reply with the help I needed was almost instant.
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Budi @ Trophy Components Distributors - 1 Nov 22Always reliable and prompt in their service. Thank you to Frank and support team at GJS.
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Kathryn @ Valley Poultry - 23 Oct 22The support has been fanatic . I am thrilled to bits with my new products and its a great feeling knowing that help is there when ever l need it . GJS are the BEST
Purchased: Sawgrass SG500 A4 Dye Sublimation Printer
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Craig @ Snap Printing Rockdale - 21 Oct 22Excellent service and very helpful team
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Michael @ Side Hustle T Shirts - 20 Oct 22As always GJS staff are very helpful and thorough
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Sam @ S-Sport Racing - 14 Oct 22Great service and friendly knowledgeable staff!
Purchased: Roland DG VersaSTUDIO BN-20A Desktop Eco-Solvent Printer/Cutter
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Tamara @ Superstar Ink - 12 Oct 22Have been shopping here so many many years! Kerry is always a pleasure to deal with :)
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Liz @ TDL Productions - 11 Oct 22Kerry is always very helpful and her customer service is great, we always get our answer in a very prompt manner
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Amrita @ Infin8ti - 6 Oct 22Josh was very helpful and patient. Easy to deal with great customer service. Very happy with the outcome :D
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Diann @ JD Printz - 6 Oct 22Josh gave a quick response, supplied me with what i needed and offered back up assistance if i needed it.
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Kerry @ High Kick Dance Centre - 30 Sep 22I have found Andrew and the team at GJS very helpful and supportive during my early days delving into the garment branding world. The customer service shown by everyone at GJS has been great with all aspects of the process. I would recommend GJS to anyone wanting to start a apparel/ merchandise decorating business.
Purchased: Epson SureColor SC-F2160 Desktop DTG Printer
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Neil @ Photo Direct Pty Ltd - 30 Sep 22Kelly was great at advising me I over paid and processing refund in a timely fashion...next day !
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Cindy @ Promo Printing - 29 Sep 22Andrew responded to my request immediately to help get printer drivers installed on my new computer. Igor contacted me within 24 hours and remotely installed the printer. Great service as always
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Chris @ Harlequin International Group - 21 Sep 22Frank's service is always professional & friendly, he goes out of his way to help
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Fiona @ Fusion Teeshirts - 20 Sep 22Every time I have a question, no matter how small, the guys are amazing and always happy to help
Purchased: Roland DG CAMM-1 Servo GS-24 Desktop Sign Maker Vinyl Cutter
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Mike @ Prestige Print Australia - 17 Sep 22I always receive a fast response to my questions or issues. The team are very helpful and professional.
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Dallas @ Shirt Shack - 17 Sep 22Everything went to plan. All good. Very happy!
Purchased: Epson SureColor SC-F2160 Desktop DTG Printer
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Brenda @ Emma J Lyn Pty Ltd - 17 Sep 22Items came quickly. Customer Service was great and the items good quality and in good condition. Thank you Team
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Karen @ Kolour by Kaz - 31 Aug 22Can't fault the service I've received since purchasing my "toys". My pretreat machine needs fixing and I've been supplied with a loan machine til mine can be fixed so I don't lose business in the meantime. Above and beyond as always.
Purchased: Epson SureColor SC-F2160 Desktop DTG Printer
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Wayne @ Jokers Signs - 30 Aug 22Easy to deal with, Great communication, Fast postage
Purchased: Sawgrass SG1000 A3 Dye Sublimation Printer
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Kerry @ High Kick Dance Centre - 10 Aug 22Very helpful staff and quick to reply/respond to questions, emails and orders
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Brian @ Baddad Clothing - 28 Jul 22Professional fast reliable love using GJS thanks.
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Alvindy @ Little Kawaii - 22 Jun 22Satisfied with printer quality and Ian really helpful to solve the problem. GJS have a good customer service. Very recommended. Thank you
Purchased: Roland DG VersaSTUDIO BN-20A Desktop Eco-Solvent Printer/Cutter
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Tracey @ Coast Imagewear - 22 Jun 22Great service on the day, great explanation and always great after service too, which is really important.
Purchased: Brother GTXpro Direct to Garment DTG Printer
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Steve Sullivan - 21 Jun 22GJS has always given me great service since 2004 and continue to do so, and Kerry is a legend
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Classic Signs - 25 May 22We are very satisfied with the professionalism of the team at GJS. Our new BN-20A installation went so smoothly. Though the technician could not attend the site physically they made every effort and assisted us do it remotely. We have been using GJS for the past 6 years and have never been disappointed . The friendly team are always there to assist no matter how big or small our requirement is. Happy to be a GJS customer!!!!
Purchased: Roland DG VersaSTUDIO BN-20A Desktop Eco-Solvent Printer/Cutter
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Penney @ Penneys Prints - 11 May 22Wonderful quick service was provided when I needed to return an item that had been damaged. Thank you, service like this keeps me shopping with GJS.
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Tracey M @ Crazy Busy Life - 6 May 22I trust GJS. I know my products will be installed correctly, and the support is outstanding.
Purchased: Epson SureColor SC-F2160 Desktop DTG Printer
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Janelle @ J-Nells Soy Candles n Melts - 2 May 22Igor was a great help with my problem. Nothing is ever to hard to solve any issues i have,you all go above and beyond to help me out. Team GJS YOU ROCK. Thank you
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Terry - 17 Feb 22Tim was very friendly, helpful and understanding of my situation and resolved everything without any fuss. Great customer service.
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Annette Scafidi - 1 Feb 22I asked a question, it was answered immediately (even though the team member I addressed the question to, was on Covid leave). The GJS team never let me down. Well done to you all.
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Brenda @ Jasart - 19 Jan 22Once again, Friendly courteous knowledgeable help. While plug in couldn't be installed my go to program is now communicating with my GS-24. Am a very happy camper. Cutstudio is going to take some working out for this oldie so am very happy to stick with the program I know. Thank you Igor.
Purchased: Roland DG CAMM-1 Servo GS-24 Desktop Sign Maker Vinyl Cutter
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Jeanette @ Lamb Design - 13 Dec 21Excellent customer service ! So knowledgeable and very patient !
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Barry @ Whatley Trophies - 7 Dec 21Service over the phone was excellent. Problem was resolved and I actually learned more about my software which will help in the future
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Dailen @ Alex & Me - 7 Dec 21Great customer service. Was able to fix my issue in no time. Thankyou
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Brenton Monger - 30 Nov 21The team were extremely supportive and accomodating. I have received a number of follow-up emails containing links to resources to optimise my printer.
Purchased: Sawgrass SG1000 A3 Dye Sublimation Printer
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Sylvia @ Wingsaseagles - 23 Nov 21Always prompt in answering my questions Totally reliable help.
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Bob @ Trophy Link - 20 Nov 21Staff are always happy to help, particularly Ian and Kelly
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Dean @ Inner Sanctum Screenprinting - 19 Nov 21Quality products, communication and super fast delivery. Thanks again
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Donna @ TE & Dee Creations - 18 Nov 21Super fast delivery service. Ordered at 9.30pm and order arrived at 6.30am the next day.
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Janelle @ J-Nells Soy Candles n Melts - 16 Nov 21Nothing is a problem with the GJS CREW and they always supply me with fantastic customer service....happy as
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Andrew @ Valour Apparel - 11 Nov 21Frank was very helpful and spent a fair bit of his time explaining things to me. He did not leave until all questions were answered and understood. Great service!
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Karen @ Kolour by Kaz - 10 Nov 21As always, tech support are there when I need them. Always helpful
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Philip @ The Tshirt Collective - 28 Oct 21A great company to deal with, friendly, helpful and they go above and beyond for their customers
Purchased: Roland DG VersaSTUDIO BN-20 Metallic Desktop Eco-Solvent Printer/Cutter
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Garth @ Right Gap Door Jigs - 21 Oct 21Always helpful and accommodating The guys go above and beyond In person or remotely ðŸ‘
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Mia - 15 Oct 21Efficient customer service and maintain sustainable client's follow-up
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Rebecca Evans - 11 Oct 21Excellent customer service over the phone, prompt reply to query, great communication about order status and great products
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Adele Leane - 28 Sep 21Steve answered my query in a prompt and professional manner and was able to sort my problem immediately. Thank you for continuing to provide such great customer service
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Melissa Kershaw - 20 Sep 21Wow, First purchase with GJS after seeing company recommended in a Facebook group. Ordered Friday and received Monday. Checked items and quality looks great. Will be ordering more from GJS. Thank you
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Garth Fraser - 16 Sep 21Ian and Steve could not have been more helpful from test print to installation to after service I canâ€t recommend them highly enough. Service is impeccable and the Roland flat bed Iâ€ve printer is an amazing piece of machinery. Very happy customer! Thanks again GJS!
Purchased: Roland DG VersaUV LEF2-200 Benchtop UV Flatbed Printer
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Kimberly Rose-Jones - 16 Sep 21Great working with Stephen on what I needed and getting equipment and wonderful follow up and good customer relations.
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Deborah @ Sterling Products and Printing - 3 Aug 21The support and communication was excellent. Due to a range of factors caused by COVID19 lockdown the problem could not be dealt with a quick day trip to Sydney and item had to be freighted to Sydney. Once received by GJS, the part was repaired and despatched back within same day turnaround minimising the number of days my small business was out of production. Thank you, GJS Support team. Very much appreciated.
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Paul Quintana - 14 Jul 21From the moment I walked in your business in early June I received great customer service by Ian and by the boys in the warehouse. Being new to this business I had to make a number of phone calls to your Sydney office and to the 'Remote' help desk (Igor helped me a few times), every single time it was a pleasure to deal with your Team members. All round ... a massive 10/10. Thanks very much and keep it up ;)
Purchased: Sawgrass SG500 A4 Dye Sublimation Printer
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Robert - 13 Apr 21Igor has been very helpful with my enquiry. I really appreciate his quick respond and booking with Epson right away. It's fantastic to know that my business can always rely on the support from GJS.
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Kim Waller - 11 Apr 21I love that I can order a printer the day before Easter and have it on my doorstep the day after, you guys process your orders and get them out the door so fast and that's always appreciated. Any issues are always dealt with promptly. Your team are always friendly, helpful and professional and you reply to messages asap. Your products are great quality and your website is so user friendly and quick to navigate. Thanks again for the great service.
Purchased: Sawgrass SG500 A4 Dye Sublimation Printer
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Meredith @ Pymble Ladies College - 30 Mar 21I am so thrilled with the service I received from your company. Ian went above and beyond to source me a maintenance box for our printer for an urgent job. I'm so very grateful.
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Bradley @ Aussie Bot - 24 Mar 21This is the team you need behind you when moving into any new area of design transfer and customization. Any questions or issues and the team are right on top of it, all the staff I have spoken to in my dealings so far have been of great character bringing the goods along with a wealth of knowledge going above and beyond. Thanks gjs!!! âï¸âï¸âï¸âï¸âï¸
Purchased: OKI Pro8432WT A3 White Toner Printer
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Keith Wood - 9 Mar 21The order process online is excellent and easy to use and delivery is very swift and the range of products is fantastic. Pricing off some product is slightly higher than other suppliers but the service is second to none, I will always recommend GJS on this point alone, your may pay a little more but in my opinion service is what counts.
Purchased: Sawgrass SG500 A4 Dye Sublimation Printer
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Michael @ Side Hustle T-Shirts - 10 Feb 21Every time I call GJS for help Ian, Steve, Tim and Frank always go the extra mile to resolve my issue and to train me in another aspect of using my new machines. Thank you.
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Penney @ Penneys Prints - 10 Feb 21GJS always go out of their way to help with any questions no matter how big or small. Thanks for all your help, it is really appreciated.
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Adam Sutherland - 9 Feb 21The staff went out of there way to look after us. Ian was amazing and answered all my questions and when it comes to the technical side of things, Steve is always there to guide you through any problem. Truely Professional service and an absolute pleasure to do business with thank you GJS.
Purchased: OKI Pro8432WT A3 White Toner Printer