Frequently Asked Questions

Website

Attend a GJS live event using Microsoft Teams

Can I pickup an order from your warehouse?

GJS Email Newsletter

How can I download dye sublimation print templates and high-resolution marketing images?

How can I download high resolution product images?

How do I change my account details?

How do I change my password?

How do I enable cookies in my browser?

How to clear browsing data

How to redeem GJS Points and checkout on the GJS website

I can't log into my account with my correct email address and password!

What are GJS Points and how do I use them?

What are the requirements for using this website?

What is a favourites list and how do I use one?

Why do I need an account to order?

Pricing

Do the prices shown on GJS include GST?

How do I know if I'm getting any discounts?

How do I obtain a quotation from GJS?

What are quantity discounts?

Ordering

Are my credit card details safe when I purchase something from GJS?

Credit Terms and Conditions of Sale

Do you provide a printing service?

Free Freight Eligibility

Check Eligibility

How can I exchange or request a refund on a product?

How do I calculate freight and see delivery options?

How do I cancel an order?

How do I check a products availability?

How do I check the status of my order?

How do I know what products have been allocated to my order?

How do I purchase a product shown on the GJS web site?

How do I receive a notification when my order is ready for dispatch?

How do I remove an item from my shopping cart?

How do I send my order to a different address?

Terms and Conditions of Sale

Warranty Statement

What are your bank details or how do I pay using direct deposit?

What are your payment methods and conditions?

What happens if I have a GJS Credit Account?

What is the $1 pre-authorisation charge on my credit card?

What is the cutoff time for same day dispatch?

What is the GJS Guarantee on New Equipment?

What is the X-Press Order feature?

Why are there restrictions on certain quantities?

Why does a pallet charge apply to my order?

Security

How do I save my credit card details for future orders?

I would prefer not to disclose my credit card details over the internet, can I order any other way?

Privacy Policy

What does it mean by Remember Me?

What is a CV/Check Digit number?

Will my account details be kept private?