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"Tracey Crossley @ Graphplas Australia
I would just like to say a big thank you to Stephen Tuck - my Ricoh just ran out of ink and I was a day away from the long weekend with a big job on the go. I rang (normally web order) GJS at 4.10pm and got put through to Stephen, who took my order and told me that freight had already left for the day :( I was in a bit of a panic, and asked if there was an Austpost near by that he could express post it to me........well the next day at 9.30am the courier pulled up with the inks on board. WOW!
Just writing to say a BIG thanks especially to Kerry and the gang. Was really great of you to express post out the ladies wallet. And the extra item was just a lovely thought. I was in no hurry for the item and understand that mix-ups happen, was just expecting it to be tacked onto my next order. But instead I was delighted at you customer service in handling this issue. Thanks again guys :)
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